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A former Google exec on how to make tough decisions quickly

134 pointsby mayop100over 9 years ago

19 comments

EliRiversover 9 years ago
Former discussion here<p><a href="https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=9953526" rel="nofollow">https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=9953526</a><p>and<p><a href="https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=9923239" rel="nofollow">https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=9923239</a><p>The general HN feeling on those occasions, broadly speaking, was that this is ridiculous.
dingalingover 9 years ago
One of my best managers had the default response of &#x27;no&#x27; to any unexpected questions with unrealistic deadlines. Nothing flowery, just &quot;no my team is not available to do that.&quot;<p>Usually worked well ( except when C-levels were invoked to over-ride ) and saved us from a lot of half-arsed unplanned work at silly hours. And all the post facto refactoring that would involve.<p>Her mindset was that positive answers could only be made when there had been sufficient internal discussion with all the facts present.
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aaronbrethorstover 9 years ago
<p><pre><code> Suddenly Tim looked back at Sabih and asked, ‘Why are you still here?’ Sabih left the meeting immediately, drove directly to San Francisco Airport, got on the next flight to China without even a change of clothes. But you can bet that problem was resolved fast. </code></pre> What about Sabih&#x27;s passport? Did he just carry it around at all times in case Tim Cook wanted him to fly to China?
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mrslxover 9 years ago
Different google than the one i worked in, it took managers many quarters or even years to make big decisions. they needed tons of data and trends - by nature they are reactive to a fault. yet they run around talking about quick decisions making and being agile.. strange world it was.
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basseqover 9 years ago
Frankly, I think the tactical HOW part of this article is very light. There&#x27;s much content on WHY it&#x27;s a good idea and apocryphal anecdotes. Here&#x27;s some actual advice I gleaned from the article:<p>- Say, &quot;We’re going to make this decision before we leave the room.&quot; (And do it.)<p>- Begin every decision-making process by considering how much time and effort that decision is worth, who needs to have input, and <i></i>when you’ll have an answer<i></i>.<p>- Internalize how irreversible, fatal, or non-fatal a decision may be. (And get comfortable with it.)<p>- Give important decisions 24 hours, even if you think you know the answer.<p>- Know when to end debate and make a decision. Use your &quot;CEO prerogative&quot; sparingly but decisively.<p>- Gauge comfort to get to the right speed: low-level discomfort (stretching) is good.<p>Then execute on those decisions. (This is the second half of the article.)
logicalleeover 9 years ago
This is how you make decisions quickly: &quot;Fuckit, youtube is the biggest video site, gmail is the biggest mail server, and people have accounts on there! What&#x27;s Facebook got that we don&#x27;t! From now on errybody gets a Google+ account. Want to post on YouTube - bam, there&#x27;s your real name. Do you have a gmail? Now you have Google+. Let&#x27;s see Facebook compete with that! That&#x27;s it, decision made. Go!&quot;<p>I think on the surface this kind of a decision is a fantastic quick, touch decision, and one that fast-moving, risk-taking, companies can quickly try and implement. Unfortunately for Google, sometimes making tough decisions quickly is the wrong kind of quick.
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dandrewsover 9 years ago
Originally published here:<p><a href="http:&#x2F;&#x2F;firstround.com&#x2F;review&#x2F;speed-as-a-habit&#x2F;" rel="nofollow">http:&#x2F;&#x2F;firstround.com&#x2F;review&#x2F;speed-as-a-habit&#x2F;</a>
cekover 9 years ago
I loved this post. It makes a ton of great points, that resonate based on my experience. One of my favorite sayings is &quot;90% of the decisions you make don&#x27;t matter. For those, just pick. For the 10% use diligence.&quot;
inceptedover 9 years ago
&gt; A good plan violently executed now is better than a perfect plan next week.<p>Er... what? In what world is this a universal truth?
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kzhahouover 9 years ago
TLDR: Make decisions quickly.
juddlyonover 9 years ago
Side note: I&#x27;ve never read it before, but Quartz is a supremely well-designed website.
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decisivenessover 9 years ago
A lot of the general ideas here seem helpful. I just have some slight issues with the section on rallying support.<p>&gt;Maybe you tell them that you used to work with a competitor who was quite speedy<p>&gt;I highly recommend this over a brute force method of escalating things to the person’s manager or throwing competition in their face.<p>Seems contradictory.<p>I&#x27;d also point out that questions and comments like:<p>&gt;Can you help me understand why something would take so long?<p>&gt;Hey we’re really betting heavily on this, and we really need you guys to deliver.<p>&gt;Are we working as smartly as we can?<p>when directed at someone, can be vague and off-putting without some valid specificity behind them.
trhwayover 9 years ago
the key isn&#x27;t &quot;quickly&quot;, the key is to have knowledgeable and smart decision makers who do in 1 second the amount of mental work that would take other people orders of magnitude longer.
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0xdeadbeefbabeover 9 years ago
I quickly decided not to read this as it would just disrupt my philosophy of not painting myself into a corner.
datakerover 9 years ago
&gt; Google is fast. General Motors is slow. Startups are fast. Big companies are slow
rokhayakebeover 9 years ago
<i>All else being equal,</i> XYZ <i>makes a difference.</i><p>is the weirdest logical statement.
ilakshover 9 years ago
So basically the executive&#x27;s job is to make snap decisions and crack the whip.
danielamover 9 years ago
And then there&#x27;s festina lente...
Olognover 9 years ago
&gt; Challenge the when...for items on your critical path, it’s always useful to challenge the due date. All it takes is asking the simplest question: “Why can’t this be done sooner?” Asking it methodically, reliably and habitually can have a profound impact on the speed of your organization.<p>Sounds like a great organization - the person implementing something, who has the most knowledge of how long it will take to implement, needs to be &quot;challenged&quot; by someone who has no clue about how to implement what they are asking for or how long it will take. What they are describing is a broken organization, or the beginnings of behavior that will break an organization.<p>I mean, it&#x27;s fine to say we need to prioritize implementing certain elements of business logic, so we&#x27;ll shrink the project scope so that those elements will be implemented faster. But to advise people to &quot;habitually&quot; &quot;challenge&quot; every schedule given by implementers is pathological behavior. It can work for a few months, but then the people doing the work get burned out and leave.<p>I have seen shops with confident IT managers who are not afraid to say &quot;no&quot; to unreasonable requests and deadlines, with a solid team of programmers and admins who have worked together for a while and get along, who have stayed at the company for a while and who have executed well on many projects together, with clean code bases and solid infrastructure, and who generally work forty hour work weeks, with the occasional marathon before a big release, or if things are breaking.<p>I have also seen shops with browbeaten IT managers, often new to the job, who are overrun by their bosses and business unit managers, with an IT team with a lot of turnover (except maybe 1 or 2 embittered people who have been there longer than the others), where people and departments are engaged in office politics, where projects have vague and ever-changing requirements, unrealistic deadlines, death march coding marathons by overworked coders, which are interrupted by putting out fires due to the code base with massive technical debt and broken infrastructure. These are the kinds of companies where the executive &quot;habitually challenges&quot; deadlines the weak IT manager gives him, who gives in and dumps the new unrealistic deadline on his team. This is the kind of company where a programmer is thrown into an existing project at the last minute, because the programmer who was working on it quit, and at your first meeting a Microsoft Project slide is shown and you&#x27;re told that you&#x27;re already three weeks behind schedule on your contribution.<p>Which of these two companies wind up succeeding, and which end up floundering or even failing?<p>(The only caveat I give to my own scenario, is that in companies where IT is not central to the business, they can often survive a broken IT department, when their core non-IT business is doing very well. Their company would work even better if they followed the rational scenario, but their broken IT department is not always fatal to the company when they&#x27;re doing well in their core non-IT business.)