I'm working on an internal project to allow users to request tech support through our web app, 24/7. Our goal is to create an easy way for people to get computer issues fixed quickly, while offering technically inclined people to make supplemental income.<p>Before investing too much time in development & marketing, I'm trying to determine if people actually would use this.<p>Would you be comfortable in someone accessing your computer remotely to fix your computer without taking it to a repair shop?<p>Would your parents?<p>Any glaring issues you see with the viability?<p>Thanks so much, in advance!<p>Marketing Site: http://getdakota.com
Interesting idea and your site looks good. One glaring issue though is there is no mention of price or how I am charged. It appears the price is very dependent on time to resolve the issue. To me this is a problem. Take for example my dad. If he called tech support for a problem he wouldn't know whether an issue should take 5 minutes or 1 hour to solve. The tech could be the nicest person to talk to, and my dad would give him a 5 star review based on that, but in the end he could bill my dad for 1 hour when it only took him 5 minutes to solve the issue.<p>The other problem I would have, but not a glaring issue, is giving a tech remote access to my computer. There is no real way to overcome this initially. You could offer a guarantee or insurance to the customer.<p>Returning to price, you may look at something like GeekSquad pricing. A flat fee every month and unlimited pricing. Give the techs a % of each call they take.