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Significant card decline rate

6 pointsby andrebrovover 9 years ago
Hello.<p>We are using Stripe for our recurrent billing and this month we saw 4x more card declines that ever before. As far as I now there are some other companies with same problem. Does anyone have same problem? And how do you solve it?

1 comment

rabidonrailsover 9 years ago
We&#x27;ve seen a problem where certain cards stop working at Stripe. Sadly, and perhaps through no fault of their own, Stripe isn&#x27;t going to be much help in getting this resolved. You&#x27;re bound to get an email from Stripe saying that this is a &quot;standard bank decline&quot; and that they have no more information than that. Then you&#x27;ll need to either tell your user to use a new card or ask them to ask their bank what&#x27;s going on. Overall, you don&#x27;t really have any play here.<p>Sorry to be the bearer of bad news.