This whole archive is a an absolutely priceless treasure, from the '92 status reports:<p><pre><code> EYES ONLY BURN BEFORE READING
To: Rick Moncrief 1 of 1
Fr: Jed Margolin
Re: Pirates
Dt: 26 February 1992
1. From the evidence, the Pirates have broken security on ASIC65. Guardians
has a problem because they use the same system. Consider the following:
</code></pre>
read more at: <a href="http://www.jmargolin.com/vmail/Stat92.txt" rel="nofollow">http://www.jmargolin.com/vmail/Stat92.txt</a> about when the 'war with the pirates' was hot.<p>Edit: they used a DSP32C I never knew that, that's a label I haven't seen in a long long time. I had a board with one of those as a co-processor in a 286 and it ran incredibly fast compared to the 286/287 combo, it also had a couple of DAC/ADCs on board. That was my intro to signal processing, I used it for all kinds of tricks and even adapted a raytracer to use it as a coprocessor. Fun times!<p>(this was the board or something very close to it: <a href="http://www.symres.com/webpages/products/legacydsp.htm" rel="nofollow">http://www.symres.com/webpages/products/legacydsp.htm</a> )<p>edit2: more goodies:<p>Don't you just HATE to talk to rude people on the phone? Well,
SO DO THEY. Yes, YOU can be just as rude as the people you despise.<p>Like the way this is going? Of course not. It's arrogant,
it talks down to you, and you feel like you know better. Unfortunately,
sometimes we DO sound like we are above dealing with people on the phone.<p>We can make this happen less often by avoiding certain trigger
phrases. These are things "nobody likes to hear--not a spouse, not a
child, and least of all, a customer."<p>I DON'T KNOW should be replaced with an offer to find out.<p>WE CAN'T DO THAT should come with a sincere apology, and only
when there are no alternatives to offer.<p>YOU'LL HAVE TO ... is a lie. The caller doesn't HAVE to do
anything. It feels much different to hear, "In order for that to happen,
we need you to ..."<p>JUST A SECOND never is. If you feel the need to excuse yourself
from the conversation, ask if the caller is willing to hold for a minute
or two. Don't simply presume that they have nothing better to do than wait.<p>NO, at the beginning of a sentence. If you avoid saying NO as
the first word, you force yourself to project a positive image, and even if
you must deny a request, you put the caller in your camp by giving reasons
or making the caller feel like you didn't WANT to say no, even if you had to.<p>These changes can't happen overnight. It takes a while to affect
speech patterns; it takes a while just to realize you have them. When you
hear yourself utter one of these trigger phrases, simply think of how you
could have phrased things differently...and before too long, you'll use
those speech patterns instead.<p>And people will call you just to hear you talk...<p>Mail archive, Jan '92