I couldn't view the scribd document on their site for some reason so here it is on scribd: <a href="http://www.scribd.com/doc/25163168/The-Reality-of-Freemium-in-SaaS" rel="nofollow">http://www.scribd.com/doc/25163168/The-Reality-of-Freemium-i...</a>
Made one really good point:<p>In B2B there is higher risk of product being "devalued" by the free offering -- since business buyers don't expect free as commonly as consumers.