Quote: "Throughout “If Japan Can, Why Cant We?” executives and front line workers talk about how important it is to involve workers in improvement efforts."<p>That's it in a nutshell...incentive-driven continuous improvement...<p>"Thinking About Quality" by Dr. W. Edwards Deming, though written 20 years ago, is still very much worth a read...<p>The older one gets the more one becomes aware of the fact that "new" ideas are simply old ideas, re-labeled...