I have several machines around the country that I need to remotely manage. Team Viewer has been unreliable and I'm looking to move our organization away from it.<p>Can anyone recommend a better remote management solution?
RDP ? Why doesn't anyone use the official protocol for remote desktop on Windows ? It's fast. I say this as a unix dev that likes to RDP into a Windows box to test stuff.
Let me add to this that in addition to OP stating that it has been unreliable I think there are two other big reasons to move away:<p>1. TeamViewer is used a lot for Microsoft scams and AFAIK they don't care very much.<p>2. Dark patterns. TeamViewer upgrade their protocol all-the-time and once one part has updated the others have to as well, forcing the cost on everyone. (And the pricing is outrageous IMO. When you can get a full office suite for less than the subscription cost of the remote support solution then something odd is going on.)
Chrome Remote Desktop is the best solution I have used. <a href="https://chrome.google.com/webstore/detail/chrome-remote-desktop/gbchcmhmhahfdphkhkmpfmihenigjmpp?hl=en" rel="nofollow">https://chrome.google.com/webstore/detail/chrome-remote-desk...</a>
(a bit of port forwarding or VPN) + (VNC or RDP) ?<p>What you get from TeamViewer/LogMeIn/etc. is the zeroconf aspect of the experience, which in turn is because they provide of a central rendezvous/discovery point. If you know where your peers are, you don't really need an assisted remote management service.
> Can anyone recommend a better remote management solution?<p>What of teamviewer's features do you need? Screen sharing? Forget RDP. Zeroconf / NAT punching? Forget VNC. And so on…<p>If the machines already are in a VPN and you don't need screensharing, RDP is probably the most reliable solution.
Maybe you're thinking about Windows (you didn't specify), but if you happen to be on OSX, then a lot of people don't realize that iMessage in Messages.app has screen sharing built in. "Buddies" menu -> "Ask To Share Screen".
You should list more detailed requirements. Are the hosts you manage behind network firewalls and/or NAT? Do you expect to be able to initiate requests in, or does the client initiate requests out?
The best alternative that I've used for end user support is Remote Utilities: <a href="https://www.remoteutilities.com/" rel="nofollow">https://www.remoteutilities.com/</a> They have an executable that non-technical users can easily download + run in addition to a version for unattended access.
Relevant: <a href="https://www.reddit.com/r/technology/comments/4m7ay6/teamviewer_has_been_hacked_they_are_denying/" rel="nofollow">https://www.reddit.com/r/technology/comments/4m7ay6/teamview...</a><p>It looks like there are several reports of folks being hacked via TeamViewer.
Some alternatives:<p>- RDP<p>- RealVNC (free for personal use): <a href="https://www.realvnc.com/products/vnc/" rel="nofollow">https://www.realvnc.com/products/vnc/</a><p>- LogMeIn: <a href="https://secure.logmein.com/home" rel="nofollow">https://secure.logmein.com/home</a>
If you are an Industrial Machine builder/Industrial OEM, you might be interested in our marketplace for remote diagnostic services. The remote screensharing tools are backed into the platform via WebRTC. We however don't offer remote control.<p>www.machiq.com
I've been using join.me and HipChat's builtin screen sharing. Back in days, when I had to manage many Windows hosts, I've used Radmin (<a href="https://www.radmin.com/" rel="nofollow">https://www.radmin.com/</a>).
It costs money, but there's always the BOMGAR box.<p><a href="https://www.bomgar.com/" rel="nofollow">https://www.bomgar.com/</a>