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How not to write an email opt-out page

26 pointsby dnewcomeabout 15 years ago

7 comments

raganwaldabout 15 years ago
Johnson! Develop an email opt out page immediately!<p>Sir! Yes, Sir!<p>Oh, and Johnson?<p>Sir?<p>As you know our organization rides itself on our customer service and ability to extend customer relationships. Therefore, Marketing will be using analytics to measure customer retention. If your page does not meet their target of 87% retention, you will be terminated.
Entlinabout 15 years ago
And now, how not to write a blog post: use that javascript "Snap" preview thingie.<p>Because people like it, it adds real benefit for users and never obstructs what they really want to read.
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chaosmachineabout 15 years ago
The worst are the ones that ask you to type in your email address. Most of the time they just give you an "Error: That email address is not in our database". Lovely, you just wasted my time twice.
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thirdusernameabout 15 years ago
I hate the ones that don't let you unsubscribe because they need you to login first. Then you don't have the login information so you need to do a password recovery, which you can't do without supplying the town your mother was born in/a phone number from 6 years ago both of which you either have either have no idea about or have since long forgotten.<p>This was my unsuccessful attempt at getting rid of the WAR newsletter. :(
rdmcfeeabout 15 years ago
Haha! Good comparison of a company who considers their use cases vs. one who doesn't.
rubyrescueabout 15 years ago
if the goal is to not allow easy opt-out, perhaps the first one is well designed.
bugsabout 15 years ago
Personally I think an opt out page should have an are you sure you want to opt out incase the person accidentally unsubscribed. But yes it should be an easy yes or no button.