Was really confused by the title. I was like "wait, isn't there Algolia SaaS?", then "oh dear I hope they didn't pivot, I loved their product."<p>Then I read the article... Okay, so Algolia has a new SLA. Cool beans.<p>Hell, the word "transparency" is only in the body of the article once. At the end.<p>Title would be better as "Algolia (YC W14) revamps SLA, simultaneously launches chart touting SLA refund comparisons"