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Rebtel forfeits customer's money without letting them know

2 pointsby tonylxcover 8 years ago

2 comments

tonylxcover 8 years ago
&quot;Note that any purchased Rebtel credit will expire after twelve (12) months of inactivity.&quot;<p>I&#x27;m one of their customers. My credit is gone without any reminders or notification. I have been left in dark until I tried to use the service yesterday and found out that my credit is gone. The credit is literally my money.<p>Comparing to what Skype does (<a href="https:&#x2F;&#x2F;support.skype.com&#x2F;en&#x2F;faq&#x2F;FA10378&#x2F;how-do-i-reactivate-skype-credit" rel="nofollow">https:&#x2F;&#x2F;support.skype.com&#x2F;en&#x2F;faq&#x2F;FA10378&#x2F;how-do-i-reactivate...</a>), this is totally irresponsible and unacceptable to me. They provide no way of &quot;reactivate&quot; the credit.<p>So guys, be aware of such irresponsible service providers and check your provider&#x27;s terms.
tonylxcover 8 years ago
Found a settlement regarding to Skype&#x27;s inactive credits back in 2010: <a href="https:&#x2F;&#x2F;techcrunch.com&#x2F;2010&#x2F;01&#x2F;14&#x2F;skype-credits-inactivity-settlement-4&#x2F;" rel="nofollow">https:&#x2F;&#x2F;techcrunch.com&#x2F;2010&#x2F;01&#x2F;14&#x2F;skype-credits-inactivity-s...</a>, clearly Rebtel&#x27;s behavior should be against the law.