Does anyone know of a system (SaaS or self-hosted) to run a help/FAQs/documentation system?<p>We're looking for something simple, in the style of all Google's help sites (e.g. http://mail.google.com/support/) - basically a simple CMS, with categorisation and automatic generation of multiple levels of index pages, search, "did this help" style widgets for feedback, list of most popular articles etc.<p>What I'm _not_ looking for is a GetSatisfaction/UserVoice -style "community-powered" support.<p>Not rocket science.. but surely a common problem. Anyone know of anything ready-to-go?<p>Cheers!
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I've seen many startups use Tender App (<a href="http://www.tenderapp.com" rel="nofollow">http://www.tenderapp.com</a>) which seems very well designed and developed (by the team at entp!).<p>Here's an example of their help/FAQ/doc system:
<a href="https://help.tenderapp.com/faqs" rel="nofollow">https://help.tenderapp.com/faqs</a>
ScreenSteps Live combines a hosted documentation service with a desktop client for quickly creating screenshot based documentation. It also integrates very nicely with Zendesk. You can see an example here:<p><a href="http://help.screensteps.com" rel="nofollow">http://help.screensteps.com</a><p>Or, here is another example site we set up:<p><a href="http://ipad.screensteps.com" rel="nofollow">http://ipad.screensteps.com</a><p>Very simple to use and very effective. You can read a case study here:<p><a href="http://www.bluemangolearning.com/screensteps/case_studies/second_street_media.html" rel="nofollow">http://www.bluemangolearning.com/screensteps/case_studies/se...</a>
Check out <a href="http://www.helpspot.com/" rel="nofollow">http://www.helpspot.com/</a> and <a href="http://www.knowledgems.com/" rel="nofollow">http://www.knowledgems.com/</a>
If you are using ASP.NET you may take a look at Web Application Toolkit for FAQs : <a href="http://channel9.msdn.com/posts/jsenior/Web-Application-Toolkits-FAQ/" rel="nofollow">http://channel9.msdn.com/posts/jsenior/Web-Application-Toolk...</a>
Not sure if this is what you're looking for, but a fellow HNer (hajrice) is working on questionify.com<p>They're still in private beta but I know Emil would be more than willing to offer an account. Good luck!