Slide 21 I found particularly interesting in that they are testing micro-innovations by releasing them to specific user segments.<p>I'll say upfront that this is a great idea, but as a longtime Netflix subscriber I have to say the "satisfaction" polling I occasionally receive seems a bit too simple for such a purpose. For example they ask you how the quality of your stream was, and on HD content I do have to say "unwatchable", but if they are using it to triage software improvements, I wish they was also a chance to say "but I know my broadband is beyond sucky and I didn't really expect anything better than that".<p>In other words what matters is not just satisfaction, but satisfaction as compared to expectation.