We have a retail website and we have a customer who continually orders around 200 dollars worth of product. He then writes in to cancel the order immediately. He's done this about 10 times this year. He's always polite and apologetic, but I can't figure out if he has some impulse control/shopping issue or if he's doing some sort of hack. Has anyone experienced this?
Wow. this is interesting. Maybe its some payment gateway/credit card refund hack. I have been doing a lot of payment gateway programming and integration lately Looking forward to an explanation of a hack(if any).<p>By the way, could you tell us which payment gateway/solution you use?
You might want to inquire with your payment processor, as I am sure they have an anti-fraud department/division who (presumably) would deal with this a lot more often than one of us here.