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Ask HN: Which startup has the best support documentation?

9 pointsby prashant10about 8 years ago
I am looking to revamp the support site for my startup and looking for some inspiration. We are in user-engagement and analytics domain. We have our Android , iOS , Windows and javascript SDK. All have been up there on our support site. But right now it is more &#x27;developer friendly&#x27;. But as &#x27;user-engagement and analytics&#x27; is also used my many marketers&#x2F;sales folks, I would like to make my support site both developer-marketer friendly.<p>Looking for great support site from which I can find good points and implement it in my own support site. Thanks.

3 comments

froindtabout 8 years ago
I&#x27;ve never implemented anything with either platform, but I&#x27;ve been impressed with Dwolla and Twilio. Both provide a nice interface finding the information you need while also giving an example for each language their API supports. I&#x27;m not a super experienced programmer, but I am looking at getting into it more, and will probably use twilio as one of my early attempts to work with other services.<p><a href="https:&#x2F;&#x2F;developers.dwolla.com&#x2F;" rel="nofollow">https:&#x2F;&#x2F;developers.dwolla.com&#x2F;</a><p><a href="https:&#x2F;&#x2F;www.twilio.com&#x2F;docs&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.twilio.com&#x2F;docs&#x2F;</a>
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Jenny2017about 8 years ago
There are alot of great documentations on the web. My favorite is Surfly co-browsing API documentation. <a href="https:&#x2F;&#x2F;docs.surfly.com?utm_source=hackernews" rel="nofollow">https:&#x2F;&#x2F;docs.surfly.com?utm_source=hackernews</a>
lcmattabout 8 years ago
Stripe documentation is very good: <a href="https:&#x2F;&#x2F;stripe.com&#x2F;docs" rel="nofollow">https:&#x2F;&#x2F;stripe.com&#x2F;docs</a><p>Detailed, full of examples and easy to understand.