What did he expect? He contacts the CEO, knowing that it's <i>not</i> going to be read by the CEO, but his support staff at best, and <i>directly insults</i> the support staff ("$12/hour Executive Relations college students")<p>They didn't even send him a form letter C&D, they just warned him that if he kept pestering the CEO of a major corporation with his personal issues, they would.<p>Judging by the name calling he does in the letter, I would guess the executive relations staff had already politely implied that he shouldn't be contacting them.<p>Never thought I'd be saying this, but: I'm siding with AT&T on this one.
He should send a cease and desist letter to AT&T telling them not to have their Executive Response Team call him again.<p>He <i>did</i> specifically tell them not to call him.