I am 1.5-month Pinboard user and I have to say I am not particularly happy with the support. I admit that for $25 / year, providing full-text search + archiving is an excellent deal, but it's also incredibly frustrating when your problems don't get solved.<p>Archiving didn't work for me for first 3 days, so I sent an email, no response. Followed up 2 days later, no response. Contacted on Twitter, got a response that it'll be looked into, but it wasn't solved. Contacted on Twitter again 3 days later, no response. Finally, it did start working a few days later but stopped again.<p>I emailed again, no response. Followed up 4 days later, no response. Contacted on Twitter, no response. Emailed on founder's email 2 days later, no response. Another contact on Twitter, no response. I did get a response when I send a DM that the lack of response was due to huge impending work.<p>It's completely possible that the work was indeed huge and I was growing impatient (for that, I apologise), but I wasn't expecting that the problem is solved immediately but just how and when it'll be solved, that's all.<p>I didn't send any messages after that and it seems issues are slowly getting fixed. There are still issues with accessing the archived links, but I feel there won't be any point in reporting them. Pinboard is an excellent service that I use every day, but I wish there was more effort to make users feel less frustrated.
Love everything that Pinboard is doing - both service and attitude wise. Great to have living examples of hackers doing what they love, without having to sell out to investors or a large company, all the while bringing in decent money.<p>All that said, I'm always surprised that Maciej racked in over $100k in revenue his first year. I was of the impression that your first 1-2 years are going to be in the red, unless you have something big to build on (existing business to promote your new one, big twitter following, etc.).<p>The fact that he has 10x the users now compared to the first year but only 2x the revenue is interesting. I assume that's due to moving the subscription fee to a small but ever incrementing amount to a larger, fixed one.<p>Any tips/prep advice for someone who has a business they want to launch but dread spending the first couple years making no money/having few users?
<p><pre><code> I know there are lots of rival bookmarking services out
there to choose from.
I will consume them all, like I consumed the pie.
</code></pre>
I like the owner's style :)
Pinboard user here.<p>I'm very good at archiving links, I use a chrome extension that just does it.<p>However I'm not so good at the recall side of things. This isn't pinboard's fault, it's just my habits. Right now I just throw links into a box with a few tags and then forget about it.<p>Maybe one day it will come in useful and I'm glad it's there.
> The big story this year was last month's surprise acquisition of Pinboard's long-time nemesis Delicious. This illustrates the importance of always having a backup nemesis.<p>I love Maciej's writing.
Kudos to Pinboard. How he pulls it off with the almost non-existing support and without a(n official) mobile app is interesting, too.<p>Other apps have Intercom or some other support app telling you that you're special and promising you a reply in a few hours. Meanwhile Maciej doesn't reply to your emails or tweets.<p>And yet, growth.<p>Perhaps neglect is the secret sauce!
Nice job, Pinboard is great!<p>One question, how come the number of users has increased 10x, but revenue only ~2x. Has the pricing model changed over time?
Anyone else subscribe to Pinboard primarily to support Maciej's writing/organizing?<p>It's like the fair trade coffee of online bookmarking services.
what a terrible website, i'm still amazed how people can make money with such poor UX, i have to zoom the page at 175% to be able to read whats written there