I designed/deployed a decent sized Meraki network about 4 years ago - at the time it was one of the larger full-stack Meraki networks that exists. An 11 site school district with the edge, all idfs, ap's, phones and at a a later point some of their cameras.<p>Meraki still thinks of themselves a startup, but they have these "uh-oh's" all the time. Random bad firmware that turns off the 5g channel on the MR42's. A DPI "upgrade" that blocked ALL SSL traffic (which at this point is basically all traffic). Their solution was always to try "beta" firmware... in production... in the middle of state-mandated online testing.<p>I was a huge advocate for them but at some point it's gonna be hard for me to keep recommending them. They're so excited about new features but really fail about 1) fixing bugs and 2) ensuring robustness. The "fail fast fail often" mentality really shouldn't work with critical infrastructure
Whenever people say they don't need backups because they are 'cloud based' I always wonder what they'll do when their precious cloud provider messes up. The chances of this happening to Amazon, Google or Microsoft are small but they're not 0, if it can happen to Cisco it likely could happen anywhere.
Not surprised to see this, I've run into many issues with Meraki devices over the past 2+ years.<p>Their support team is amateur at best; at one point I had 6 Meraki engineers working on a DHCP problem (yeah...DHCP) and their recommendation after several weeks of troubleshooting - do a factory reset.<p>I have dozens of stories...don't even get me started.
>"The issue has since been remediated and is no longer occurring."<p>I would think that if you lost your data, unless they have restored your deleted data the "issue" is still very much occurring for you as a customer.<p>Wouldn't remediation be that they have recovered your lost data?
FTA: "Your network configuration data is not lost or impacted - this issue is limited to user-uploaded data."<p>Errrrrrr... so the issue was limited only to <i>data I would actually care about</i> then? Or did I misread?<p>That is a frankly extraordinary use of weasel words.
Only losing user-uploaded data seems pretty mild, in this case. Meraki sells cloud-managed network hardware, so you don't interact with it that often. Network configurations, logs, traffic data -- any of those would've been much worse to lose. The custom bits like voicemail greetings and IVR will likely be the hardest to replace.
And this is why outsourcing 100% of your stuff isn't the greatest idea. Sure, the 'managing servers is not your core business'-story holds up most of the time, but when you have no control of anything anymore, you no longer control your services.