I'm about to launch a SaaS application and need a bug tracker. The basic requirement is pretty simple: allow users to raise bugs and submit feedback easily from within the app or via email. Easy tracking and workflow processing and possibly some sort of user forum.<p>In addition - and this is where my research has come a cropper - I'd really like users to have the option of filing a screenshot to their bug report by simply checking a box or clicking a button. Does anything like this exist? If not, what are you thoughts on the existing players (Zendesk, Uservoice, Kampyle, Tender etc) and what they're like to use on a day-to-day basis?
You should also consider <a href="http://SnapABug.com" rel="nofollow">http://SnapABug.com</a>
Also has a nice chat feature (you can see what page the person is on)
I am not sure I understand the question. Do you mean you are just looking for a bug reporting system that handles binary attachments, or are you asking for the system to somehow grab the screenshot for them?<p>If it's the former, bugzilla will do it, albeit you will need to customise it a bit. No ideas on the second.