Would there be any way to turn this into a Zendesk-like solution, using threads for each support inquiry, and assignments of some sort?<p>We're happy Fastmail email users, and can <i>almost</i> live with email for support, and barely use any Zendesk features other than assignments, internal notes, and various views. But those three simple ZD features we do use are critical.
I'm always a big fan of org. wikis...but the challenge is some users slack off on creating/posting content...but this topicbox seems like users can simply draft/send an email, and bam its content for a sort of "wiki". This is a great idea, even if only for the low curve of easily "creating" organizational content! Kudos to fastmail!
Aren't many businesses going to be leery of sending their group emails to yet another external domain to be archived? Where are the turnkey open source email servers after 40 years? It seems no one solved SPAM in a way that's compatible with sending out your own, but for receiving and internal stuff like this?
I can't wait to see products like these spawn brand new professions like Email Summarizers to get the gist out of long threads, Department Librarians to organize and catalog discussions and events, and Communications Coordinators to train teams on more effective patterns of e-communication.<p>PMs unwittingly take all these roles today, but these tools will surely unlock further specialization.