What Manjoo wishes Steve jobs would have said: 'He could have admitted a problem, offered a fix, and said, "We're sorry for any trouble we caused you."'<p>What Jobs said: 'To our customers who are affected by the issue, we are deeply sorry, and we are going to give you a free case or a full refund.'<p>Granted, Jobs only said that in response to his question, and not as part of his initial presentation. And Manjoo's critique of the dropped call statistic sounds dead on to me. But Manjoo specifically said what he would like out of the conference (even before this article), Jobs gave it to him, and he still is acting like Jobs personally punched him in the face.
I knew about this problem before I bought my iPhone 4, I didn't care then and I care less now.<p>The iPhone is the best tech device I own. It helps me run my life by managing my diary, email and contacts with a easy to use interface that my old blackberry could never aspire to.<p>It rocks and I don't care if I loose one call in every 50...it's a small price to pay.
Apple is now subject to the kind of scrutiny any other corporation has to put up with. The honeymoon might be over, but this is a good thing.<p>You can only spin the public for so long, before the public starts to feel sick.
"Hey, I got an idea: let's all sing this song: it goes..."<p><a href="http://www.youtube.com/watch?v=VKIcaejkpD4" rel="nofollow">http://www.youtube.com/watch?v=VKIcaejkpD4</a>
I look at it as a hidden golden feature.<p>If I don't want to talk to someone. I simply say "The cell signal isn't great here. I may drop you."<p>I then slide my fingers over the magic drop call button. The call degrades and gone....<p>The screen is great and all but the best feature is that I can magically get a bad signal whenever I want if I hold it just right.
This is one flaw being criticized, he admitted Apple and phones aren't perfect, he apologized after the initial talk to those affected, he expressed how committed Apple is to making ALL users happy, and he offered a free case. Yeah, he might feel like it's a bit over-the-top media sensationalism, but to the USERS/CUSTOMERS, he is being nothing but kind and supportive.
It's amazing to read how the iPhone4 is so great and how people can't live without it.<p>I have a 3GS, an Ipad, an XPS gaming laptop, and tons of others tech stuff and if they all went away one day, my life would still be a rich one.