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'Our minds can be hijacked': tech insiders who fear a smartphone dystopia

878 pointsby misnamedover 7 years ago

56 comments

archiepeachover 7 years ago
As noted multiple times in the article, the unethical design we’re seeing in popular apps and services today is largely a result of the widespread use of advertising as a revenue model.<p>This is an appropriate time to show appreciation and support for the companies who are trying to demonstrate successful revenue models which are NOT based on advertising:<p>Medium - the replacement of “Recommends” with “Claps” was to allow Medium to better understand how much authors should be paid (with the money coming from the paid “Medium Member” plan). [1]<p>Patreon - probably the most popular service for paying independent content creators today. If you are a regular consumer of a content channel who’s creator is on Patreon and you haven’t already set up micro payments, then please part with a few pennies and help show the industry that an advertising revenue model isn’t the only option.<p>Wikipedia - Ad-free since its inception, and the web’s most popular encyclopaedia which is completely free to use for all. If you feel like you have the resources to part with a few dollars per month to support Wikipedia, and haven’t already done so, then please do. [2]<p>Please let me know if there are any others I’ve missed out.<p>[1] <a href="https:&#x2F;&#x2F;blog.medium.com&#x2F;expanding-the-medium-partner-program-3be09dd146e4" rel="nofollow">https:&#x2F;&#x2F;blog.medium.com&#x2F;expanding-the-medium-partner-program...</a><p>[2] <a href="https:&#x2F;&#x2F;wikimediafoundation.org&#x2F;wiki&#x2F;Ways_to_Give" rel="nofollow">https:&#x2F;&#x2F;wikimediafoundation.org&#x2F;wiki&#x2F;Ways_to_Give</a>
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hodgesrmover 7 years ago
I don&#x27;t buy the idea that smartphones are extinguishing the life of the mind.<p>Sure, smartphones provide access to almost unlimited trash. But they also provide access to Wikipedia, perhaps the most successful encyclopedia ever developed by humans. They can show you newspapers from across the planet. They let you read Latin histories of the Norman conquest of Southern Italy in the middle ages. [0] C&#x27;mon folks, this is stuff you might otherwise seek for years in bookstores or never even hear of. Thanks to the Internet and powerful phones you can pop up the link below and read it in bed. The information is within reach of anyone with a decent cell phone.<p>The effects of the Internet on human society have been profound but the ultimate outcome is not foreordained. Humans have survived some pretty nasty stuff over the millennia and we&#x27;ll no doubt get through this as well. It&#x27;s time to stop the hand-wringing and focus on making the Internet help humans in the way many of its original founders conceived. [1]<p>[0] Gaufredus Malaterra, <a href="http:&#x2F;&#x2F;www.thelatinlibrary.com&#x2F;malaterra.html" rel="nofollow">http:&#x2F;&#x2F;www.thelatinlibrary.com&#x2F;malaterra.html</a><p>[1] <a href="https:&#x2F;&#x2F;webfoundation.org&#x2F;2014&#x2F;12&#x2F;recognise-the-internet-as-a-human-right-says-sir-tim-berners-lee-as-he-launches-annual-web-index&#x2F;" rel="nofollow">https:&#x2F;&#x2F;webfoundation.org&#x2F;2014&#x2F;12&#x2F;recognise-the-internet-as-...</a>
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jgibsonover 7 years ago
Does anyone see an analogy with highly processed, sugary foods? Highly addictive, thought to be miracles of convenience, but ultimately detrimental when consumed in excess, and now we are starting to realise that and demand better. I wonder if society will go through the same rejection phase with attention-seeking media consumption. Or maybe those who grow up with it will be better able to control themselves.
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vonnikover 7 years ago
This excellent article fails to mention artificial intelligence. Facebook has recruited one of the world’s top AI teams, led by Yann LeCun. Their work and Google&#x27;s are the equivalent of tobacco companies engineering cigarettes to ensure that nicotine hits a smoker&#x27;s brain more quickly. Facebook and other social networks are the cigarette companies of the mind. Cigarettes blackened our lungs with tar, and social media blacken our brains with distraction, alienation, envy, and loneliness.<p>Social media networks will become ever more addictive, and by using AI to increase the click-through rate on the ads, they will squeeze ever more money out of their addicts. AI will be essential to the &quot;capture and sale of attention,&quot; as Tim Wu puts it, walking users from curiosity to the cash register more and more efficiently.[0]<p>Lewis is right to focus on addiction. Especially because behavioral addictions are easier to ignore than addictions to substances slung on street corners. But they amount to the same thing: you want something, but you don&#x27;t want to want it, and being unable to resist it, you sabotage your own life. Addictions turn our brains against us.<p>In a prescient 2010 essay, PG warned of the acceleration of online addictions, and the lag between the introduction of an addictive product and society&#x27;s response to it.[1]<p>Capitalism is an accelerant for addictive behavior, and we are only just realizing how unhappy people become as a result of the marketplace’s newest and most insidious products. What&#x27;s worse, the necessary functions performed by our phones and the Internet are fatefully tangled with the apps that addict us. They put the heroin next to the tap water.<p>For anyone interested in a fictional account of American society as a tapestry of addictions, Infinite Jest will change the way you think. It&#x27;s all about that buzz.[2]<p>Full disclosure: I prompted Paul Lewis to write this piece.<p>[0] <a href="https:&#x2F;&#x2F;www.amazon.com&#x2F;Attention-Merchants-Scramble-Inside-Heads&#x2F;dp&#x2F;0385352018" rel="nofollow">https:&#x2F;&#x2F;www.amazon.com&#x2F;Attention-Merchants-Scramble-Inside-H...</a><p>[1]<a href="http:&#x2F;&#x2F;www.paulgraham.com&#x2F;addiction.html" rel="nofollow">http:&#x2F;&#x2F;www.paulgraham.com&#x2F;addiction.html</a><p>[2] <a href="https:&#x2F;&#x2F;www.amazon.com&#x2F;Infinite-Jest-David-Foster-Wallace-ebook&#x2F;dp&#x2F;B00FOR2BF6&#x2F;ref=sr_1_1" rel="nofollow">https:&#x2F;&#x2F;www.amazon.com&#x2F;Infinite-Jest-David-Foster-Wallace-eb...</a>
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keeptryingover 7 years ago
If this is true Then it also presents a unique opportunity. I.e. There should be a very real and observable productivity boost from being able to ignore your phone and working on career building&#x2F;family-relationship projects.<p>If you can tear yourself from your phone for 3 Hours a day and work on career building projects, you should be able to get far ahead of others in your social circles who can&#x27;t break the addiction.<p>You no longer have to wake up early to beat the world, just wake up and not Touch the phone!
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mrhappyunhappyover 7 years ago
This article makes me question my purpose as a designer. I spend my days looking at the screen and figuring out ways to get people to spend more of their money on junk they don&#x27;t need. The sad part is that I work with incredibly good people who think they are somehow contributing to our society by helping companies grow their revenue. I guess on one hand companies are selling more and perhaps hiring more people which in turn supports their family but the sinister half of my mind thinks &quot;who am I kidding, only a handful of people are profiting at the cost of many&quot;. I don&#x27;t know where I&#x27;m going with this thought as HN has hijacked my attention yet again on this late Sunday night. Have mercy techno-gods.
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notaboutdaveover 7 years ago
Ever see that photo of Mark Zuckerberg surrounded by hundreds of people in VR headsets? The backstory of the original Matrix movie doesn&#x27;t seem as far fetched anymore.<p><a href="http:&#x2F;&#x2F;www.businessinsider.com&#x2F;mark-zuckerberg-virtual-reality-vr-headsets-photo-sea-mwc-spain-internet-2016-2" rel="nofollow">http:&#x2F;&#x2F;www.businessinsider.com&#x2F;mark-zuckerberg-virtual-reali...</a>
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jasodeover 7 years ago
There&#x27;s the well-known anecdote that Steve Jobs didn&#x27;t let his own kids use the iPad.[1]<p>If there was a tech equivalent of <i>&quot;don&#x27;t get high on your own supply&quot;</i>, that was it.<p>[1] <a href="https:&#x2F;&#x2F;www.google.com&#x2F;search?q=steve+jobs+doesn%27t+let+kids+use+ipad" rel="nofollow">https:&#x2F;&#x2F;www.google.com&#x2F;search?q=steve+jobs+doesn%27t+let+kid...</a>
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chrisco255over 7 years ago
Does anyone think that Hacker News fits the bill of addictiveness? Or is HN different than Facebook&#x2F;Reddit&#x2F;Twitter for some reason?
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bit_logicover 7 years ago
Something that helps a lot is to be ruthless with notifications on a smartphone. I basically have it set to only bother me for calls, SMS, and chat apps. Everything else is turned off.<p>And whenever I get a new phone, it surprising how bad the defaults are. Basically every apps default is to spam notifications.
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tfhaover 7 years ago
I have become afraid of my feeds. YouTube has started to shape my hobbies and interests, my political leanings, my dietary patterns. If Google is getting paid to steer me towards certain products, I probably have no idea and it&#x27;s probably working very well.<p>YouTube can make overnight superstars just through the recommendation system.
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rubinelliover 7 years ago
Can we hijack this loop to create or reinforce good habits instead of selling ad space? Can we use the skinner box to dole out intangible rewards for activities with real, long-term benefits like exercising and eating better? This looks like an obvious opportunity to me, so what work is being done in this area?
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40acresover 7 years ago
It seems like the root cause of all this is advertising. Social media companies need attention grabbing features to draw eyes on ads, makes you wonder if we&#x27;d still be facing this dilemma of social media was sites were a paid service.
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bmurphy1976over 7 years ago
I recently installed Android Oreo on my 6P sans browser. No Google search app, no browser, no Facebook, no Twitter. I still have Slack, email, calendar and SMS for work, maps, Lyft, spothero, Spotify, and podcasts for travel. So far the phone is working great, only had to install aosp browser component to keep apps like Gmail functional.<p>Elevator rides are very different. I&#x27;m curious to see how this will work out in the long run. I figure if it&#x27;s worth opening up a browser, it&#x27;s also worth opening up laptop.
vinceguidryover 7 years ago
These guys clearly weren&#x27;t around for the introduction of television. If ever there was a technology tailor-made to hijack our minds with, it was TV. It wasn&#x27;t the end of the world.
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dreevesover 7 years ago
This seems like a good excuse to plug Beeminder but I&#x27;ll try to be at least slightly less self-promotional and point to our collection of all our competitors who offer commitment device apps of various kinds: <a href="http:&#x2F;&#x2F;blog.beeminder.com&#x2F;competitors" rel="nofollow">http:&#x2F;&#x2F;blog.beeminder.com&#x2F;competitors</a><p>We call this the granddaddy of first-world problems.
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peterhartreeover 7 years ago
In 2015, the European Commission published a report which included the following [1]:<p>&gt; We believe that societies must protect, cherish and nurture humans’ attentional capabilities. This does not mean giving up searching for improvements: that shall always be useful. Rather, we assert that attentional capabilities are a finite, precious and rare asset. In the digital economy, attention is approached as a commodity to be exchanged on the market place, or to be channelled in work processes. But this instrumental approach to attention neglects the social and political dimensions of it, i.e., the fact that the ability and the right to focus our own attention is a critical and necessary condition for autonomy, responsibility, reflexivity, plurality, engaged presence, and a sense of meaning. To the same extent that organs should not be exchanged on the market place, our attentional capabilities deserve protective treatment. Respect for attention should be linked to fundamental rights such as privacy and bodily integrity, as attentional capability is an inherent element of the relational self for the role it plays in the development of language, empathy, and collaboration. We believe that, in addition to offering informed choices, the default settings and other designed aspects of our technologies should respect and protect attentional capabilities.<p>(The report was co-authored by Luciano Floridi, who is supervising James Williams&#x27; PhD at Oxford.)<p>[1] <a href="https:&#x2F;&#x2F;ec.europa.eu&#x2F;digital-single-market&#x2F;sites&#x2F;digital-agenda&#x2F;files&#x2F;Manifesto.pdf" rel="nofollow">https:&#x2F;&#x2F;ec.europa.eu&#x2F;digital-single-market&#x2F;sites&#x2F;digital-age...</a>
seanlinmtover 7 years ago
One thing UN&#x27;s declaration of Human Rights doesn&#x27;t seem to cover is the right to free will. <a href="http:&#x2F;&#x2F;www.un.org&#x2F;en&#x2F;universal-declaration-human-rights&#x2F;" rel="nofollow">http:&#x2F;&#x2F;www.un.org&#x2F;en&#x2F;universal-declaration-human-rights&#x2F;</a><p>Perhaps it should?
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pavelromashkinover 7 years ago
I agree with him that social media could be very distracting, especially in the family settings, but, I get a ton of useful information and stay up-to-date with the latest research through Twitter, Reddit and HN. Cutting those out would mean putting an iron curtain on the latest insight and recent developments, and, essentially, quitting the front line.
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achouover 7 years ago
Is it not obvious that a search algorithm for maximizing a revenue function, devoid of ethics, eventually becomes a search algorithm for identifying and exploiting human weaknesses?<p>AI&#x2F;machine learning is just a way to optimize this function further.
juhanimaover 7 years ago
Responsive and sensitive to human sentiments AI seems to be the modern Frankenstein monster.<p>Right now it&#x27;s about attention grabbing and using machine learning to connect content to consumers in the most addictive way in order to show advertisements on the side. How long will it take until the content itself is artificially generated on demand to fit the mental state of each and every recipient individually? What are the unintended consequences of the ever advancing technology of automatic manipulation?<p>I think the most frightening part of this excellent article was, &quot;how do we know it has not already happened?&quot;
creatrixcordisover 7 years ago
the smartphone is just a tool, how you use it is up to you! nobody is making you use it, but companies spend millions to figure out better ways to psychologically mindfuck you since you have been conceived. to get you to buy things or behave a certain away which leads to them capitalizing on your behavior. this is not new, one movie which describes this is: <a href="https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;The_Century_of_the_Self" rel="nofollow">https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;The_Century_of_the_Self</a> the smartphone is simply the delivery mechanism because it is with you at all times, just like social pressure and environment, they all carry messages, but it is up to you to choose to respond and how to respond, one could argue that if you are conditioned like this since birth because of media, by the time you are an &quot;adult&quot; &lt;-- whatever the fuck that means... and high on the legal stimulants and running on the hamster wheel which turns into profit, i doubt you will even notice. but the irony of all this is that it is all optional if you understand it so...
throw2016over 7 years ago
This seems like a classic cop out. It&#x27;s like companies ruining the environment and the media and others trying to make people feel guilty about their consumption.<p>It&#x27;s gives a false sense of power, sets the responsibility in the wrong place, muddies the water and basically gives those actually doing the destruction a free pass.<p>The Internet is simply a source of information, its Google, Facebook and others who have completely lost any restraints in harvesting personal information, building surveillance infrastructure and creepily following people around without any sense of ethical constraints. And this forum itself is full of people desperate to work for such companies.<p>You would not necessarily expect any ethical dimension from a self absorbed profit driven corporate but at least the individuals working in it. It seems there is no moral compass and anything goes.<p>The problem is not technology but the people within it and a troubling &#x27;disconnection&#x27; with relation to the concept of &#x27;other people&#x27; and society at large.
keypressover 7 years ago
I&#x27;m scared of owning a smartphone, precisely as my self -control is poor. Currently I have a dumb phone and check that a couple of times a day. I&#x27;m a member of a Facebook forum - the content of which is interesting. That is the only use I have for Facebook. The notifications are handy as they indicate new and active threads.<p>I follow only a small number of people on Twitter. I&#x27;d love to bulk that number up if I could manage it, but scrolling through my current feed is already quite a time waster.<p>The web still sucks me in without the reward trinkets mentioned in the article, and it has done for hours a day since I discovered it. I will say I am an addict. It prevents and impedes me from doing things that I really should be doing.<p>It&#x27;s very useful but mostly a distraction, but I always assume that&#x27;s my problem.
zbyover 7 years ago
I have a rule to keep all my personal life off the internet and use it only for intellectual and public life. It is impossible to follow it strictly - but I manage to do it most of the time. I think it alleviates much of the problems described in the article. In particular I don&#x27;t often feel like I have lost time following what the computer offers (be it facebook stream, Hacker News, wikipedia links or whatever). And maybe I am mistaken but also &#x27;likes&#x27; and &#x27;++s&#x27;, or upvotes on anything also do have some more meaning in this arrangement.<p>I also don&#x27;t use Facebook on my phone - only on a desktop. I still don&#x27;t use the smartphone much - only on pull bases.
romo9over 7 years ago
The counters (like&#x2F;retweet&#x2F;views&#x2F;upvotes) that produce the feedback loop have to be looked at.<p>There is no reason for realtime feedback. Delay the feedback and lot of behaviour will return to &quot;normal&quot;.
vwakesahiover 7 years ago
This is a very critical discussion that designers, technologists, PMs, founders &amp; maybe everyone needs. Few reasons I find it to be critical: 1. Digital&#x27;s impact footprint is far more than 10 years back. 2. As we move towards using more complex Algorithms, its highly important what metrics will be deemed relevant while analyzing success. 3. Technology is becoming more people centric as we speak with Blockchain &amp; other tech on the rise, however the way their applications are designed is still the same as 10&#x2F;20 years old.
vectorEQover 7 years ago
smartphones are modern version of zombie apocalypse if people keep using them in such unaware way. From start the aim has been to implement game theory learnt from gambling industry into the phones to make people hooked. All of these kind of techniques only work however, on an unaware subject. Solution is not to expect people to become good and ethical salesmen, but to educate unaware people of the dangers of such media. Like with television , internet technology, smartphones can have a very bad effect on people if handled without any care or further thought.<p>If you are &#x27;against&#x27; this kind of effects, the best solution, in my mind, is to educate your fellow man, and try to help them become aware if they seem not to notice these kind of things. change starts with yourself, not with expecting things of otheres.<p>Not talking about conspiracy mind control things, just basic psychology of the human mind which is exploited by marketeers en designers to make a profit. As this practice is not illegal, and even encouraged for these people through education and results, it&#x27;s unrealistic to expect them to change. If the effect on people changes however due to a raise in awareness of the general population, then they will need to seek other means of getting their products out there. More awareness of these tactics will lead to them becomming uneffective, and will force the market to switch to a more &#x27;ethical&#x27; or human way of doing buisiness.
bahmbooover 7 years ago
You children are afraid of monsters. All the problems you describe are the ones of your own choice.
Animatsover 7 years ago
They&#x27;re an improvement over television. Well, maybe.<p>See this article in the Atlantic.[1] More hard info, less speculation.<p>[1] <a href="https:&#x2F;&#x2F;www.theatlantic.com&#x2F;magazine&#x2F;archive&#x2F;2017&#x2F;09&#x2F;has-the-smartphone-destroyed-a-generation&#x2F;534198&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.theatlantic.com&#x2F;magazine&#x2F;archive&#x2F;2017&#x2F;09&#x2F;has-the...</a>
ronenlhover 7 years ago
I&#x27;m an observant jew. I can&#x27;t express how healthy it is for me not having any screens around for 24 hours once every week.
dehefover 7 years ago
I made exactly the same move.<p>I can recommend K9 as the best self-control app.<p>I use it with recommended settings + any social media. I thinking about adding linkedin to the list. Maybe one day Hacker news also :)<p>I now use a basic phone after years using a iphone.<p>You know why?<p>I had some jobs interviews 2 years ago, and I had many problem to answer basic questions. I felt a so powerfull programmer.. But my memory was not as strong that I though.<p>I remember how it was before, when I was in my university. I used to know how to learn new things. And at 34 I cant think its just age. I think that google already hi jack a part of my learning process...<p>I can&#x27;t work without google or searching SO time to time but I will for sure stop using social media, and I will try more and more to learn like I used to. Like watching video and taking note on a real paper.<p>But for next generations that is a real problem I think
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stevenleegover 7 years ago
Years ago I wrote a blog post[1] talking about this at a higher level, essentially vetting my frustration about people being addicted to their phones all day rather than living their real lives.<p>Here we are, 4 years later, and while I think I saw a surface level societal change at that point, I completely missed the bigger picture of society being actively manipulated by companies, governments, etc. through tech for their own gain.<p>Crazy times we live in.<p>[1] <a href="https:&#x2F;&#x2F;www.stevegattuso.me&#x2F;2013&#x2F;11&#x2F;30&#x2F;a-society-of-phone-zombies.html" rel="nofollow">https:&#x2F;&#x2F;www.stevegattuso.me&#x2F;2013&#x2F;11&#x2F;30&#x2F;a-society-of-phone-zo...</a>
peterhartreeover 7 years ago
If you enjoyed the article and want a more detailed discussion, James Williams gave a talk on this topic at the RSA in May [1], and did an interview with David Runciman in July [2].<p>[1] <a href="https:&#x2F;&#x2F;soundcloud.com&#x2F;the_rsa&#x2F;are-digital-technologies-making-politics-impossible" rel="nofollow">https:&#x2F;&#x2F;soundcloud.com&#x2F;the_rsa&#x2F;are-digital-technologies-maki...</a><p>[2] <a href="https:&#x2F;&#x2F;www.talkingpoliticspodcast.com&#x2F;blog&#x2F;2017&#x2F;53-the-nine-dots-winner" rel="nofollow">https:&#x2F;&#x2F;www.talkingpoliticspodcast.com&#x2F;blog&#x2F;2017&#x2F;53-the-nine...</a>
quickthrower2over 7 years ago
Yep just deactivated my FB account and they tried to guilt trip me with &quot;people who will miss me&quot; (mainly kids) and whatnot. Also it asks why you are deactivating and shows a response for each reason.
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dorfsmayover 7 years ago
I, ironically, ready this article from a post on twitter, and proceeded, after having read it, proceeded to retweet and post on FB!
ahoskinsover 7 years ago
Built a little chrome extension to block distracting sections of Twitter and Facebook: <a href="https:&#x2F;&#x2F;chrome.google.com&#x2F;webstore&#x2F;detail&#x2F;quieter-twitter-facebook&#x2F;lmhjdnbnfcielbcincajlppehcbglpof?authuser=2" rel="nofollow">https:&#x2F;&#x2F;chrome.google.com&#x2F;webstore&#x2F;detail&#x2F;quieter-twitter-fa...</a>
ndrover 7 years ago
This reminded me of <a href="https:&#x2F;&#x2F;www.timewellspent.io" rel="nofollow">https:&#x2F;&#x2F;www.timewellspent.io</a>
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ezalover 7 years ago
Internet is full of Information, good and bad. So is social media. But we should take purpose driven approach whenever we are online. Instead of getting ourselves trapped into psychologically designed products, we should remain focus on our purpose.
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kingkawnover 7 years ago
All this implies that the rediscovery of life of mind will be the next big cultural shift
thisrodover 7 years ago
I remember a quote from some Unix book around 1990: &quot;IRC is a simple tool that allows two users to type ASCII messages to each other&#x27;s terminals. Oh, did we mention that it&#x27;s more addictive than crack cocaine?&quot;
c646deeb640da30over 7 years ago
I&#x27;m not sure what I feel more, amusement or hopelessness, when I read yet another article on this topic, get to the bottom and see those icons lined up across the screen: facebook, twitter, google, pinterest, etc, etc, etc
ForHackernewsover 7 years ago
Curious why HN didn&#x27;t detect this as a duplicate of my submission: <a href="https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=15423287" rel="nofollow">https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=15423287</a>
aszantuover 7 years ago
our minds can be hijacked by all kinds of things... for some it&#x27;s tv, for others it&#x27;s alcohol. Louis CK and someone else, Simon Sinek talked about smartphones and hiss few words instantly got me unhooked when I&#x27;m in the presence of other people. I believe that can be done for everyone.
mindgam3over 7 years ago
This is an astoundingly naive article on an extremely important topic.<p>The core fallacy is that we’re all “good people” with “the best of intentions” and that we’re all shocked, simply shocked, at the “unintended, negative consequences” of the systems we deliberately designed to be as addictive as possible. i.e.:<p>- <i>“It is very common,” Rosenstein says, “for humans to develop things with the best of intentions and for them to have unintended, negative consequences.”</i> - <i>McNamee: “The people who run Facebook and Google are good people, whose well-intentioned strategies have led to horrific unintended consequences”</i> - <i>“Harris believes that tech companies never deliberately set out to make their products addictive.</i><p>The last quote is especially ludicrous. With all due respect to Tristan Harris, if he isn’t being misquoted then he has absolutely no idea what he is talking about. I was an engineer&#x2F;PM&#x2F;exec at Bebo in the early days, before the $850M AOL exit and the complete catastrophe that followed. We absolutely 100% “deliberately set out to make our products addictive”. Bebo only existed as a serious venture-backed company at all due to extremely aggressive viral flows which were, yes, deliberately designed to get the unsuspecting user to email invite links to every single person in their address book. All of the top social startups were doing the same thing. The ends (better UX + higher valuation thanks to network effects) justified the means (deliberate hijacking of our users’ minds at scale).<p>But don’t take my word for it. The article’s author proves my point by immediately contradicting himself. Here’s the full quote in context:<p><i>Harris believes that tech companies never deliberately set out to make their products addictive. They were responding to the incentives of an advertising economy, experimenting with techniques that might capture people’s attention, even stumbling across highly effective design by accident.<p>A friend at Facebook told Harris that designers initially decided the notification icon, which alerts people to new activity such as “friend requests” or “likes”, should be blue. It fit Facebook’s style and, the thinking went, would appear “subtle and innocuous”. “But no one used it,” Harris says. “Then they switched it to red and of course everyone used it.”</i><p>Okay. So to recap: they decided to use a red button because nobody used the blue one. It was not an unintentional accident. It was based on careful reflection after testing different versions. This is what I call “deliberate”.<p>Why does this matter?<p>Because if we aren’t honest with ourselves about the problem, we’re not going to fix it.<p>How many times are people going to fall for the “oops, I did it again?” excuse from the titans of social tech? Does anyone else remember Facebook platform? The original F8 conference outlined a vision of an open-access social technology platform that would make the world a better place. Instead, we got FarmVille.<p>The problem isn’t the technology. The problem is that the vision for this technology was always about money and power. To pretend otherwise is disingenuous and ultimately counterproductive if the goal is to fix the system.<p>I don’t want to come across as overly negative to the author or to the people cited in it. We need more critical discussion of these issues, not less. But fundamentally this problem is due to a lack of integrity in people, not technology. And we’ll never fix the lack of integrity at the heart of the tech world if we keep pretending that none of us knew what we were doing.
JepZover 7 years ago
$ grep facebook &#x2F;etc&#x2F;hosts<p>127.0.0.1 facebook.com
TimesOldRomanover 7 years ago
So many ways to share this on social media.
kwhitefootover 7 years ago
&gt; Rosenstein, Pearlman and most of the tech insiders questioning today’s attention economy are in their 30s, members of the last generation that can remember a world in which telephones were plugged into walls.<p>Umm. Yoohoo! We&#x27;re still here, you remember us, those who created the hardware and the computing concepts you all use now? Well maybe not me personally but I was there using and developing computing hardware and software starting in 1970. I remember when telephones were plugged in to wall too!<p>And we&#x27;ve been questioning the direction that it&#x27;s all going in since before Rosenstein, etc., were in kindergarten.
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splittingTimesover 7 years ago
There is an interesting article where a Google design ethicist explains how technology hijacks your mind [1].<p>TL;DR:<p>Hijack 1: <i>If You Control the Menu, You Control the Choices.</i> Ask yourself: What’s not on the menu?, Why am I being given these options and not others? Do I know the menu provider’s goals? Is this menu empowering for my original need, or are the choices actually a distraction?<p>Hijack 2: <i>Make apps behave like Slot Machines - give a variable reward.</i> If you want to maximize addictiveness, link a user’s action (like pulling a lever) with a variable reward. You pull a lever and immediately receive either an enticing reward (a match, a prize!) or nothing. Addictiveness is maximized when the rate of reward is most variable.<p>Hijack 3: <i>Fear of Missing Something Important (FOMSI).</i> If I convince you that I’m a channel for important information, messages, friendships, or potential sexual opportunities — it will be hard for you to turn me off, unsubscribe, or remove your account — because there is a 1% chance you could be missing something important.<p>Hijack 4: <i>Social Approval.</i> When you get tagged by my friend, you think s&#x2F;he made a conscious choice to tag you, when actually s&#x2F;he just responds to Facebook’s suggestion, not making an independent choice. Thus Facebook controls the multiplier for how often millions of people experience their social approval on the line.<p>Hijack 5: <i>Social Reciprocity (Tit-for-tat).</i> You follow me — it’s rude not to follow you back. When you receive an invitation from someone to connect, you imagine that person making a conscious choice to invite you, when in reality, they likely unconsciously responded to LinkedIn’s list of suggested c ontacts.<p>Hijack 6: <i>Bottomless bowls, Infinite Feeds, and Autoplay</i><p>Hijack 7: <i>Instant Interruption vs. “Respectful” Delivery.</i> Messages that interrupt people immediately are more persuasive at getting people to respond than messages delivered asynchronously.<p>Hijack 8: <i>Bundling Your Reasons with Their Reasons.</i> When you you want to look up a Facebook event happening tonight (your reason) the Facebook app doesn’t allow you to access it without first landing on the news feed (their reasons), so Facebook converts every reason you have for using it, into their reason which is to maximize the time you spend consuming things. In an ideal world, apps would always give you a direct way to get what you want separately from what they want.<p>Hijack 9: <i>Inconvenient Choices.</i> Businesses naturally want to make the choices they want you to make easier, and the choices they don’t want you to make harder. NYTimes.com claims to give you “a free choice” to cancel your digital subscription. But instead of just doing it when you hit “Cancel Subscription,” they force you to call a phone number that’s only open at certain times.<p>Hijack 10: <i>Forecasting Errors, “Foot in the Door” strategies.</i> People don’t intuitively forecast the true time cost of a click when it’s presented to them. Sales people use “foot in the door” techniques by asking for a small innocuous request to begin with (“just one click”), and escalating from there (“why don’t you stay awhile?”). Virtually all engagement websites use this trick.<p>===<p>[1] <a href="http:&#x2F;&#x2F;www.tristanharris.com&#x2F;2016&#x2F;05&#x2F;how-technology-hijacks-peoples-minds%E2%80%8A-%E2%80%8Afrom-a-magician-and-googles-design-ethicist&#x2F;" rel="nofollow">http:&#x2F;&#x2F;www.tristanharris.com&#x2F;2016&#x2F;05&#x2F;how-technology-hijacks-...</a>
keenmasterover 7 years ago
I blocked Facebook as an adult website on my phone. It’s kind of a hack, there’s no other way to restrict FB use in iOS aside from deleting the app. Good riddance though. Now I can’t plop down on the couch, open FB, and get lost in that chaotic algo haze of 45 second cooking videos, paywalled articles, and trite, discordant political screams.
feelin_googleyover 7 years ago
&quot;As noted multiple times in the article, the unethical design we&#x27;re seeing in popular apps and services today is largely a result of the widespread use of advertising as a revenue model.&quot;<p>The simple question that I never see addressed in any of these discussions of the ad revenue model is whether the websites or the software could earn revenue without using this model.<p><i>If not, then what does that say about the inherent value of the websites or software?</i> No one would pay for it? (Who believes that?)<p>It appears to me that in recent years the value has been in acquiring an &quot;audience&quot; which can be bought or sold as a &quot;product&quot; (or perhaps access to the audience as a &quot;service&quot;). This is the ad revenue model. As such, in an increasing number of cases, the product of web or software development, i.e. software itself, is not sold (but is made available for &quot;free&quot; or a nominal cost). Instead, audiences are sold.<p>The result is an overabundance of websites and software that (from a commercial perspective) serve no other purpose than to try to construct audiences. Including databases of personal information.<p>Other goals of website or software development are consequently neglected.<p><i>The thought I keep having is that developing websites and software solely to acquire audiences in some way presumes web and software development is &quot;worthless&quot; except for this limited purpose.</i><p>Some VC once said &quot;Software is eating the world&quot; and it became a meme. What if <i>the media business is eating the world of software</i>? When software developers are focused only on ad sales or publicity, the software industry begins to resemble the media business. (Has software been subsumed by media?) Ad sales becomes the lifeline. And like the media, software developers will do or say anything to sell ads. <i>Anything.</i>
gt_over 7 years ago
A short (8 minutes) and poignant Marshall McLuhan lecture on this topic from 1977:<p><a href="http:&#x2F;&#x2F;www.marshallmcluhanspeaks.com&#x2F;lecture&#x2F;1977-man-and-media&#x2F;" rel="nofollow">http:&#x2F;&#x2F;www.marshallmcluhanspeaks.com&#x2F;lecture&#x2F;1977-man-and-me...</a>
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everdevover 7 years ago
Tldr; Good things can also be bad
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j05huaNathanielover 7 years ago
lol Okay, Freud. Tell us something every marketing student in community college doesn&#x27;t already know. People can be persuaded. People have addictions. Cool story, bro.
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imjustsayingover 7 years ago
&gt;smartphone dystopia<p>that&#x27;s been here for at least a couple years and even normies are talking about it.<p>edit: thanks for the downvotes, appmakers
metahostover 7 years ago
Reading too much of Dan Brown, are we ?