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Discord on their latest downtime

2 pointsby kmfrkover 7 years ago

1 comment

kmfrkover 7 years ago
&gt; At this time we believe the majority of service has recovered for users. That said, we&#x27;d like to provide a more in-depth update on the issues users have been experiencing over the past few days.<p>&gt;<p>&gt; We&#x27;re currently working with Google on a priority 0 ticket for their Google Cloud Platform (which we use to bring you Discord) related to networking. Over the past day we&#x27;ve observed multiple major network partitions and issues on the nodes of our real time system responsible for keeping your Discord clients up to date. These networking &quot;blips&quot; are causing issues within various layers of our software, and many of the issues we&#x27;ve diagnosed will require development and testing to improve our resiliency (something we will be focusing on).<p>&gt;<p>&gt; Unfortunately despite the dialog we&#x27;ve had with Google throughout this process, they currently haven&#x27;t narrowed it down to a clear root cause. We deem the quality of service our users are getting through this process unacceptable, and have communicated this to Google&#x27;s support and SRE teams. We&#x27;re working around the clock to ensure Google properly diagnoses and resolves the issues we&#x27;re seeing, while also monitoring and supporting our infrastructure in the hopes we can quickly catch and prevent these issues from spreading.<p>&gt;<p>&gt; As always, apologies for the interruptions you&#x27;ve experienced and thanks for using Discord in your day to day, We hope you understand how much the performance and reliability of our service matters to us, and we hope you see improvements as we work through these issues with Google.