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Ask HN: Reduce sign-up hesitation by offering account deletion?

4 pointsby kfeiover 7 years ago
I have some sort of mysophobia of digital footprint, and it often stops me from signing up for new products&#x2F;services. IMO, a product&#x2F;service offering account deletion can really increase my intention to sign up.<p>I would love to hear your thoughts about this.

3 comments

brudgersover 7 years ago
This is a feature that might create some value for people who <i>are not your intended market.</i> They are not your intended market in several ways:<p><pre><code> + They are high demand. + They are predisposed to delete their accounts. + They have low interest in what you offer. </code></pre> Signups only matter if the person is retained. It is not the best place to optimize. Making a product good enough to overcome that reluctance is harder and being easy to implement is why account deletion is attractive.<p>If people can try out the product&#x2F;service without an account, then there&#x27;s no friction for people with a reluctance to sign up. Not requiring an account may mean directly interacting with users on a one on one basis. That&#x27;s a good thing at the point when signups by people who demand account deletion move the needle on the size of the user base.
middle1over 7 years ago
You started a great topic. As a customer, I also want VISIBLE option to delete my account anytime, not just after request and writing to particular support. Being in a role as a service provider I offer this option directly in the dashboard as I believe if users don&#x27;t need an account, they must have the option to delete their data completely.
arkitaipover 7 years ago
Maybe if you&#x27;re targeting techies. Most other people won&#x27;t care. Personally I like the idea and imagine something like &quot;We provide easy and complete account deletion (not just account archival)&quot;.