Yep. I, and I'm sure a lot of others here, have been on both ends of this spectrum. I remember having to roll quarters to go to the city to pay the water bill (they wouldn't accept loose change and a money order from the corner store was $1.49 which was often 5% of my water bill at the time) and then wait under the clerk's wary gaze while the coin rolls were counted and a couple of random rolls were verified.<p>The worst was the electric bill. I've been in the exact situation described in the article, past due by under $100 and service remotely cut off. TXU Energy wanted a grand total of $793 to restart service, including the past due balance, a reconnection fee, and a deposit (plus a fee for taking such a large deposit). Fortunately, at least at the time, Texas' deregulated energy market rules didn't prohibit a subscriber from switching companies even when owing a balance to a previous one, so I was able to get my mother to co-sign on my having service with Texas-New Mexico Power.<p>These days, two jobs and many salary rises later? My water/sewer/garbage bill is direct debited from my checking account, same for the gas bill. Seattle City Light, CenturyLink, T-Mobile, and every other bill? Automatically charged to one of a handful of credit cards I have with >$20,000 limits. The house where I live ran into a medium-sized electrical problem that cost about $5,300 to fix. Instead of panicking, I charged the bill to a credit card and then used a 0% balance transfer on another one to make it be an interest free loan for 18 months.<p>I spent more in one year on overdraft fees ($1,550) back in the early 2000s than I spend on mobile phone service ($1,200) this year, to say nothing of all of the costs for payday loans and late fees and all of that. Being poor in America absolutely sucks ass and, the worst part is, I'm pretty sure virtually every one of our societal and financial systems is engineered to enforce that feeling of helplessness, not to make it better.