My experience with Zuora is that it's a feature-complete payments subscription that's an unholy pain to work with. We chose them over Stripe before Stripe has ACH.<p>My favorite part is that 25% of their revenue is professional services, and their professional services are sold essentially at-cost. You're going to need somebody to help you get set up, but at least the pricing on that extra headcount is fair :)<p>They're after large customers, and this is what they get.<p>"As a substantial portion of our sales efforts are increasingly targeted at large enterprise customers, our sales cycle may become increasingly lengthy and more expensive, we may encounter still greater pricing pressure and deployment and customization challenges, and we may have to delay revenue recognition for more complicated transactions, all of which could adversely impact our business and operating results."
I have never heard of this company before and if you told me their website was a parody of an enterprise software company I would believe you. It shouldn't take more than 10 seconds for me to understand what you do.<p>"ZUORA BRINGS FREEDOM TO THE SUBSCRIPTION ECONOMY"
What the fuck does that mean!
Numbers for the lazy: "For fiscal 2016, fiscal 2017, and fiscal 2018, our total revenue was $92.2 million, $113.0 million, and $167.9 million, respectively. We have made significant investments to grow our business, including in sales and marketing, infrastructure, operations, and headcount. As a result, we incurred net losses for fiscal 2016, fiscal 2017, and fiscal 2018 of $48.2 million, $39.1 million, and $47.2 million, respectively."
For those wondering like me what the UI looks like, here's a video:<p><a href="https://youtu.be/9Vca8JBIiUY" rel="nofollow">https://youtu.be/9Vca8JBIiUY</a>
I'm a former Zuora customer who transitioned to Stripe last year. Zuora is a good product for B2B businesses only. Their product roadmap and more importantly their data model for B2C businesses is beyond terrible. Their definition of an active subscriber was a clear mistake almost a decade ago that they have stubbornly stuck to.