Hi HNers! My name is Thomas and I study computer science in Switzerland. Today I am launching the oyoLive private beta. oyoLive is an analytics tool that allows you to see mouse and keyboard actions of your website visitors in real-time. Combined with a live chat, you can offer support for customers currently on your site. The beta is free, and I'd like you to test the software on your websites and also let me know what use cases you see for using it. Looking forward for your feedback!
This looks very cool! My one concern would be popping up a chat window to a customer and saying "Hi, it looks like you're having trouble with our site" which could come across as creepy. But maybe they'd have to initiate the chat and I'm not understanding this correctly..
Thomas, really nice job. Looks the resolution for mouse tracking isn't as precise as I'd like it to be. I'm not using the chat feature, but see this as a great way to do remote usability testing.<p>It's critical that it not slow down our site, so I'll keep an eye out for performance issues.<p>Feel free to hit me up directly for more feedback. avand at avandamiri dot com.
I finally tried it and really like the mouse tracking and some of the other insights, like resolution.<p>1) Is there an easy way to share mouse recording videos w/ colleagues?<p>2) Small Bug: Links to external sites recorded in the movie, namely Paypal, make weird things happen in new tabs.<p>Once again, great job, I'd like to try the chat in the future, too.
We've seen a few of these sorts of services pop up lately. Do any of them (including this one) fall back to XHR long-polling, etc. when WebSockets aren't available? I'd like to see data for <i>all</i> my visitors, or at least most of them.
Interesting app! What's your data storage policy? Do you store recordings forever -- I am sure recording data eats up data at a breakneck speed. Also do you store recording data on an external site such as S3?
This looks very nice. Is there any way to play back recordings of user activities? I generally don't have time to watch my users in real-time, and sometimes there might not be anyone online.