Twilio has so many options for improving phone support it is unbelievable. Imagine an integrated CRM which, as your phone rang, brought up Milly Smith's account info on screen. Or a quick prehuman prompt asking her for her SSN so that she never had to tell your employees. Or both of these, in a call center environment.
If you'd like a demo, call (877) 264-0341 (toll-free, forwards to my cell). Then visit <a href="http://www.hirahim.com/projects/support_dashboard/" rel="nofollow">http://www.hirahim.com/projects/support_dashboard/</a><p>I've blanked out the last four digits of the calls listed there for privacy purposes.
hrm.... would have been nice to have seen this built on 'twiliokit' (<a href="http://github.com/mgkimsal/twiliokit" rel="nofollow">http://github.com/mgkimsal/twiliokit</a>) - a starter kit I put together for building twilio apps inside a pre-configured MVC framework (ZF 1.10). I guess I need to do a better job of promoting twiliokit :)<p>Thanks for your support-desk contribution all the same - looks nice and clean :)
Good job. This looks cool. I made something like this for dell once called FTR (First Time Resolution). FTR is a metic that describes how many times (on avg) a user has to call in before their issue is resolved. I think if you added that here w/ some pretty charts or something it could help you monetize it.