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Jim Black's Steve Jobs Story

455 pointsby tzhenghaoabout 7 years ago

27 comments

not_that_noobabout 7 years ago
What Jobs does here is truly impressive, for the following reasons:<p>* he listens carefully to the customer - not just pretend, but truly understand the issue from the customer&#x27;s point of view<p>* he then allows his engineering manager to present the counterargument - to understand what the current situation is<p>* he&#x27;s able to then follow the back and forth of what is presumably a highly-technical conversation. Most CEOs would at this point defer to their technical person&#x27;s opinion, as they would be unable to follow such a nuanced conversation.<p>* he then makes the call - you&#x27;d be surprised by how rare the simple ability to make a quick decision is<p>* he then has the power to make the internal team do what is required - again, you&#x27;d be surprised how in some companies internal teams ignore or subvert the leadership&#x27;s directions<p>What this incident shows is his singular ability to listen to customers, conceive of the ideal product in his head and make the team deliver it. That explains a lot of his success.<p>PS None of this should be construed as absolving any of Jobs&#x27; negative personality traits.
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stagger87about 7 years ago
This is a typical situation for most companies. I&#x27;ve been in the position of the &quot;trusted engineer&quot; several times where conversations with customers can very quickly change the direction of engineering. Fortunately, in all of those situations my boss wasn&#x27;t an asshole. Honestly, all these recent stories about jobs really just paint him in a negative light.
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scarface74about 7 years ago
In his story about how Steve Jobs told the engineer point blank to make changes and how impressive it was. I think a lot of people underestimate how effective Steve Jobs was as the CEO because he was Steve Jobs.<p>A CEO of a company has role power, but that&#x27;s really the least effective. If the employees don&#x27;t respect thier managers, the managers can&#x27;t be effective.<p>It&#x27;s usually used by production workers, but developers will also Work-to-Rule (<a href="https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;Work-to-rule" rel="nofollow">https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;Work-to-rule</a>) and do the bare minimum.<p>I don&#x27;t know of any non founder CEO that can inspire workers (or investors) to follow them in a completely different direction.
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post_breakabout 7 years ago
&quot;On Day 2, John was to meet with Steve. I never knew whether it was by design or not, but on that day John wore a T-shirt that featured a smiley face with a bullet hole in the forehead from which trickled a few drops of blood.&quot;<p>Was it the watchmen comedian logo?
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privacypollerabout 7 years ago
Anyone here ever work with a genius who <i>wasn&#x27;t</i> an asshole? I did and he&#x27;ll always be a key part of the template to which I both aspire and measure others.<p>It&#x27;s not like the stories about Carmack make him out to be a saintly, fuzzy human but I will definitely give him credit for standing firm on some big ideals&#x2F;principals, even if I don&#x27;t share them.<p>I guess I just hope that you can (a) be really good at your work - like -genius good - and also (b) a decent, empathetic human being.<p>Wishful thinking? maybe, but I don&#x27;t really want to be top-level successful if you&#x27;ve gotta choose.
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waynecochranabout 7 years ago
Great comment about the mouse at the end.<p><pre><code> John replied, “I wanted to ask him what would happen if you put more than one key on a keyboard. But I didn’t.” </code></pre> The first thing I do when I get a new Mac is throw away their crappy mouse, and replace it with a decent three button mouse.
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ryandrakeabout 7 years ago
&gt; Three weeks after I sent him development hardware (an iMac) he informed me that the PC and Mac versions of Quake III Arena were in “feature parity.” I still recall my shock upon reading that email from him.<p>Weird how “writing portable software” was (and in many places still is) considered deep wizardry. I remember the timeframe described here and indeed “porting our software to a non-Windows platform” was on every company’s list of things they’ll never have time to do, because everyone’s code base was so thoroughly (often unnecessarily) tied to Win32. The bad ol days...
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degenerateabout 7 years ago
Can anyone with knowledge of the &quot;OpenGL permissions and security&quot; issue explain the problem?
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stcredzeroabout 7 years ago
<i>What was so impressive to me in that meeting was not the drama so much as it was that Steve Jobs made a decision on the merits to side with John on a technical issue rather than his longstanding and trusted graphics engineer. He overcame his original distaste for the T-shirt and made the right call. Most CEOs would have dismissed John’s comments or paid them lip service.</i><p>In terms of diplomacy and tone, Steve Jobs doesn&#x27;t do well in this story. However, for intellectual and engineering integrity, he&#x27;s in entirely different league from most US politicians. From what I&#x27;ve seen, the typical US politican would rather puff up and pretend their constituent&#x27;s majority position is scientific fact than actually engage with science, fact, and expertise.<p>I think this is a good way to sum up his genius abilities: 1) An ability to see past consensual illusions to engineering and design truths and first principles. 2) A low ability to transmit such insights in a diplomatic way. (Though, given a position of power, his messages are unambiguous and highly persuasive. Effective != moral, however.)
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JacobJansabout 7 years ago
John Carmack&#x27;s reminiscences about Steve Jobs: <a href="https:&#x2F;&#x2F;m.facebook.com&#x2F;story.php?story_fbid=2146412825593223&amp;id=100006735798590" rel="nofollow">https:&#x2F;&#x2F;m.facebook.com&#x2F;story.php?story_fbid=2146412825593223...</a>
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crikliabout 7 years ago
I find nothing remotely special about a C-suite operator siding with an outside voice against a &quot;trusted&quot; internal resource. Even if the operator is the legendary Steve Jobs. C-suite operators, honestly, tend to just not really trust their internal resources. Often to their detriment.<p>I&#x27;m a tech consultant and am typically brought in by C-suite operators to assist them with deeply technical decisions. I tell clients out of the gate that what we&#x27;re going to recommend will probably be 10% my firm&#x27;s ideas and 90% ideas gleaned from interviews with their own personnel, slightly repackaged, better sold, but always attributed to the originator.
cornholioabout 7 years ago
Jobs comes off as quite an obnoxious dude.
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mehrdadaabout 7 years ago
This YouTube clip (at ~2hr into the video) ties in with the original story that Carmack told about his wedding and is where Steve chronicles the story from his angle: <a href="https:&#x2F;&#x2F;youtu.be&#x2F;SjlLG1EzJ2k?t=7223" rel="nofollow">https:&#x2F;&#x2F;youtu.be&#x2F;SjlLG1EzJ2k?t=7223</a>
DonHopkinsabout 7 years ago
&gt;As a comical aftermath to the story, John next told Steve point blank that the iMac mouse “sucked.” Steve sighed and explained that “iMac was for first-time computer buyers and every study showed that if you put more than one button on the mouse, the users ended up staring at the mouse.” John sat expressionless for 2 seconds, then moved on to another topic without comment.<p>Sounds like John Carmack and Doug Englebart are on the same page:<p><a href="https:&#x2F;&#x2F;www.smithsonianmag.com&#x2F;innovation&#x2F;douglas-engelbart-invented-future-180967498" rel="nofollow">https:&#x2F;&#x2F;www.smithsonianmag.com&#x2F;innovation&#x2F;douglas-engelbart-...</a><p>How Douglas Engelbart Invented the Future. Two decades before the personal computer, a shy engineer unveiled the tools that would drive the tech revolution. By Valerie Landau, Smithsonian Magazine, January 2018.<p>&gt;In 1979, Xerox allowed Steve Jobs and other Apple executives to tour its labs twice, in exchange for the right to buy 100,000 shares of Apple stock. Once Jobs began working on these ideas, they became even more streamlined. Engelbart’s mouse had three buttons, which he used in different combinations to perform a range of tasks. After licensing this invention from the Stanford Research Institute, Apple decided it would be simpler to give it just one button. Engelbart lamented that the mouse’s capability had been dumbed down to make it “easy to use.”
mathattackabout 7 years ago
Interesting. I’ve seen other Jobsesque CEOs in action. One was the only person in the company who could overrule an internally focused CTO. I couldn’t figure out if it was “Thank God we have him to defend the views of our partners or customers” or “A great CEO shouldn’t set up an org that needs this kind of intervention.”<p>The “Only I know best” types tend to flame out before they get the Jobsian Success. (Even Jobs needed to crash and burn one and a half times)
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tooltalkabout 7 years ago
Was Jobs actually technical enough to understand the substance of the technical discussion? I had&#x2F;reported to a couple of not-so-technical managers for short stints in my 20 yr career and I always found it supremely annoying that they were often making misguided technical&#x2F;business decisions based on most recent buzzwords and sales pitch from software&#x2F;hardware vendors).
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camillomillerabout 7 years ago
[rant] Why are these stories posted on Facebook, of all places? [&#x2F;rant]<p>You would guess that people of this stature would know better...
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robotkdickabout 7 years ago
Here&#x27;s a link to the original John Carmack story in case anyone missed it: <a href="https:&#x2F;&#x2F;m.facebook.com&#x2F;permalink.php?story_fbid=214641282559.." rel="nofollow">https:&#x2F;&#x2F;m.facebook.com&#x2F;permalink.php?story_fbid=214641282559...</a>.
avyfainabout 7 years ago
For those of you who don&#x27;t want to go on FB, here&#x27;s a Pastebin: <a href="https:&#x2F;&#x2F;pastebin.com&#x2F;wTMW1q13" rel="nofollow">https:&#x2F;&#x2F;pastebin.com&#x2F;wTMW1q13</a>
telltruthabout 7 years ago
Does anyone know the background on smiley face with bullet in head t-shirt? There are people selling this t-shirt but no one seems to have what&#x27;s the context.<p>BTW, you are not going to have this kind of experience anymore. Most CEOs (i.e. except two) and VPs of large public companies don&#x27;t talk to &quot;graphics engineer&quot; from a small company, let alone they actually care about such low level details. Perhaps this is why there are no more Steve Jobs.
golergkaabout 7 years ago
&gt; Clearly deeply offended by John’s T-shirt, he sat down at the conference table and looked straight ahead, silent.<p>Why would he be offended by Watchmen reference?
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mentosabout 7 years ago
As a windows gamer growing up I always felt Mac was deliberately going out of its way to not be a first class platform for gaming.<p>Anyone know why Steve Jobs might have ignored the demand for gaming? Maybe it was his time at Atari?
jccalhounabout 7 years ago
Interesting story. Can the link be changed to the non-mobile version?
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macca321almost 7 years ago
John replied, “I wanted to ask him what would happen if you put more than one key on a keyboard. But I didn’t.”<p>Or no keys on a phone.
adamwkabout 7 years ago
Unrelated: has it always been the case, the lack of selecting text in Facebook posts?
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js2about 7 years ago
Copy&#x2F;paste for those wanting to avoid FB.<p>Jim Black (May 16 at 8:25pm):<p>I had the privilege of working with John Carmack as a technology evangelist at Apple when he ported Quake III Arena to Rhapsody, Apple’s internal name for the OpenStep&#x2F;Mach kernel based MacOS X. I enjoyed John&#x27;s reminiscence about working with Steve and Apple and thought I would share a few of my own memories from that time which provided me with some of the most satisfying moments and lessons of my career.<p>John was the first game developer I ever worked with. Three weeks after I sent him development hardware (an iMac) he informed me that the PC and Mac versions of Quake III Arena were in “feature parity.” I still recall my shock upon reading that email from him.<p>John agreed to come to Cupertino and meet with several teams to share his development experiences with them. I picked him up in the lobby of the Fairmont Hotel in downtown San Jose. He stood unassumingly in the lobby, framed in the background by a Christmas Tree.<p>On day one, we met with several internal teams at Apple. I was accustomed to see 3rd party developers emerge somewhat awed by their meetings with Apple engineers. In John’s case the reaction was reversed. I’ve never seen anyone grok complex systems and architectures so quickly and thoroughly as John. Amusingly, he walked around the Apple campus unrecognized by all but for the occasional, former NeXT employee.<p>On Day 2, John was to meet with Steve. I never knew whether it was by design or not, but on that day John wore a T-shirt that featured a smiley face with a bullet hole in the forehead from which trickled a few drops of blood. After an hour of waiting for Steve in IL1, he marched into the room, and immediately mistook me for John Carmack, extending his hand to shake mine (we had never met). I locked eyes with Steve Jobs and looked down significantly at the Apple badge on my belt. Without missing a beat, Steve shifted his extended hand to John&#x27;s.<p>That’s when Steve noticed the T-shirt and the meeting, as soon as it had begun, took a turn for the worse.<p>Steve’s jaw muscles visibly tensed and he became stone-faced. Clearly deeply offended by John’s T-shirt, he sat down at the conference table and looked straight ahead, silent.<p>John kicked off the meeting by saying, “So I’ve been working with MacOS for the past month and here’s what I learned.” His #1 concern (at an extremely high level) concerned OpenGL permissions and security for which he felt Apple needed a better solution than what he’d learned about the day before in meetings with the graphics team, even if it came at a slight cost in performance for 3D games. This was, suffice to say, typical of John in that he was approaching an issue from an objective engineering perspective and arguing for the most technically correct solution rather than pushing for something that might be of benefit to his personal projects.<p>Steve listened and abruptly said, “That’s not what we’re doing!” Then he looked at the three Apple employees in the room and asked, “Is it?” I confirmed that what John was raising as a concern came from a meeting with the graphics architecture team the day before. Without batting an eye, Steve stood up, tramped over to a Polycom phone and dialed from apparent memory the phone number of the engineering director whose admin informed Steve that he was at an offsite in Palo Alto. Steve hung up, sat down, and about 30 seconds later the phone rang with the engineering director on the line.<p>Steve said, “I’m here with a graphics developer. I want you to tell him everything we’re doing in MacOS X from a graphics architecture perspective.” Then he put his elbows on the table and adopted a prayer-like hand pose, listening to and weighing the arguments from his trusted director of engineering and from the game guy with the bloody smiley-face T-shirt.<p>And what happened next was one of the most impressive things I’ve ever witnessed about Steve or any Silicon Valley exec. Early on in the discussion, the Apple engineer realized that “graphics engineer” in the room was John Carmack. And he realized that he was going to need to defend his technical decision, on the merits, in front of Steve. After extended back and forth, the Apple engineer said, “John, what you’re arguing for is the ideal …”<p>He never made it to the next word because Steve suddenly stood bolt upright, slamming both palms onto the desk and shouting, “NO!!!!”<p>“NO!!! What John is saying is NOT the ideal. What John is saying is what we have to do!!! Why are we doing this? Why are we going to all this trouble to build this ship when you’re putting a TORPEDO IN ITS HULL?!!!!”<p>All of this was said with the utmost conviction and at extremely high volume. To his credit, John, seated directly next to a yelling Steve Jobs, didn’t even flinch.<p>What was so impressive to me in that meeting was not the drama so much as it was that Steve Jobs made a decision on the merits to side with John on a technical issue rather than his longstanding and trusted graphics engineer. He overcame his original distaste for the T-shirt and made the right call. Most CEOs would have dismissed John’s comments or paid them lip service. Steve listened to both sides and made a call that would have long lasting implications for MacOS.<p>As a comical aftermath to the story, John next told Steve point blank that the iMac mouse “sucked.” Steve sighed and explained that “iMac was for first-time computer buyers and every study showed that if you put more than one button on the mouse, the users ended up staring at the mouse.” John sat expressionless for 2 seconds, then moved on to another topic without comment.<p>After the meeting ended, I walked John to the Apple store on campus (this was before there were actual Apple stores) and asked him on the way what he thought of Steve’s response to the mouse comment. John replied, “I wanted to ask him what would happen if you put more than one key on a keyboard. But I didn’t.”<p>Good call, John :)
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microcolonelabout 7 years ago
Indeed, it is wise (if you have the capital) not to let things fester, especially when you know you&#x27;re doing the wrong thing.<p>Perhaps if you want to build the kind of good will that allows Neo Apple to sell the torture devices they today call products at the rates they do, you should be more concerned with the direction of your engineering department, and less with who is or is not an &quot;asshole&quot;. I don&#x27;t even like Steve Jobs, in fact, I think Steve Jobs&#x27; life may be a net negative for my life, if not the world at large, and I think that the way he treated his kids is unconscienable, but it is not acceptable to let compromise be the norm in your engineering department. Just look at the situation now, as it relates to graphics drivers on OS X, and you&#x27;ll see why the whip must be cracked.<p>Regarding the fact that your petty compromises add up to a broken product, ignorance is not an excuse. It is not &quot;empathic&quot; or &quot;compassionate&quot; to allow the ego of one person (the compromising engineer) destroy the efforts of thousands (everyone else who depends on the success of the product).<p>Empathy without foresight is somehow even worse than greed without conscience.