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Show HN: UserInsights – Get 5 minutes of real user feedback

31 pointsby zxlk21ealmost 7 years ago

11 comments

spkingalmost 7 years ago
This has become a really crowded space. UserTesting.com, Validately, Loop11, userzoom, userlytics, etc. As other commenters have alluded to, it really comes down to participant demographic granularity. If I can&#x27;t specify my target audience very easily and you can&#x27;t deliver them at the number of participants I need, then the best user testing tool in the world will be pretty useless. This is why usertesting.com can command a premium. I can get extremely granular with my screening criteria and start getting results within an hour.<p>Also, it&#x27;s worth noting that it&#x27;s much more difficult to do native app testing, especially on iOS. That&#x27;s another competitive advantage the bigger players have that is much more difficult for newer entrants to match.<p>Fwiw, the best user testing insights I&#x27;ve been able to get come from live, in person contextual intercepts (e.g. at the bank after customers have just wrapped up their business with the teller...&quot;Wanna give our new mobile banking app a spin and get a $20 Amazon card?&quot;) and online intercepts using ethnio for screening and lookback.io to handle recording the actual test sessions.
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dhumphalmost 7 years ago
A bit of honest feedback from a potential customer. I want to know more about your testers. &quot;rigorous training&quot; doesn&#x27;t tell me enough. Also - When i look at the signup form to become a tester it doesn&#x27;t tell me what i&#x27;m going to have to do either. Finally, the link to your T&amp;C on register doesn&#x27;t work - and i don&#x27;t see it in your footer - or a privacy policy anywhere. I like the site design - nice and clean and welcoming. Good luck!
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projectramoalmost 7 years ago
I&#x27;ll give this the ultimate compliment: I have wanted to make something like this myself for many years. Well done.<p>I do have one question: So the price is the same whether my site is a complicated app that requires 1 hour to test out, or a simple static web blog about my rare barbed wire collection?
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programbreedingalmost 7 years ago
The bottom section says:<p>&gt;Use the slider below to see our actual pricing (discounts at 5, 10, 50, 100 tests)<p>But regardless of if I set it to 1 user test or 100 user tests, the price comes out to $10 per user test ($10 for 1 through $1000 for 100).
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kallethalmost 7 years ago
When I look to run user testing, I need to set some demographics on the kind of people performing my testing, to make sure the context of the feedback I receive is actionable and relevant.<p>For example, if I was making a site targeted at Call of Duty Xbox players, I&#x27;d be looking for user testers from within that demo.<p>At a glance, not sure how you can do this with a fixed set of trained testers?
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ddiggityalmost 7 years ago
Tried this and was actually really impresseda after being a little skeptical. My feedback videos were 25-30 minutes long and were all finished in just a couple of hours. I ended up ordering more.
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framestralmost 7 years ago
I have a web app (SaaS). I feel like 5 minutes would be too short for testing. Do you offer anything more in depth?
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hotpocketsalmost 7 years ago
Can someone explain why the going rate for website testing is $120&#x2F;hr? Some sort of bubble?
ourarashalmost 7 years ago
I wanna see this for mobile apps too.<p>Also, how did you make your landing page? What template did you use?
sshinealmost 7 years ago
Can I specify that my site is tested with representatives of my target demography?
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kevingrahlalmost 7 years ago
I hate shit like the changing text at the top. No one seems to be capable anymore of putting that in some kind of fixed height box to prevent the website below the fold from skipping up and down constantly. This is unusable. I was interested but immediately closed the site without reading a single word when I saw that.<p>Screen recording - <a href="https:&#x2F;&#x2F;kevingrahl.de&#x2F;temp&#x2F;3724.mp4" rel="nofollow">https:&#x2F;&#x2F;kevingrahl.de&#x2F;temp&#x2F;3724.mp4</a>
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