Ask HN: Net Promoter Score alternatives?

1 pointsby sudouseralmost 7 years ago

After checking that Toys R Us had a NPS of 47 and yet it failed spectacularly, I’d love to hear any alternatives about measuring your businesses effectively and if you still use NPS as well, given its prevalence. thanks

1 comment

hmahnckealmost 7 years ago

Don't acquire $400 million in annual debt payments. NPS wasn't the problem at Toys R Us.

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