Tesla is very very shady when it comes to vehicle damage, repairs, and treating their customers right. If none of you have heard of him, you should go watch RichRebuilds on Youtube.<p>He specializes in rebuilding and salvaging Teslas and is pretty big in that community. He has a few videos on the shady behavior Tesla engages in.<p>For example: <a href="https://www.youtube.com/watch?v=Tl2UjK6fJ1w" rel="nofollow">https://www.youtube.com/watch?v=Tl2UjK6fJ1w</a><p>Tesla refused to do recall work on defective airbags in an owners car as mandated by the NHTSA until the NHTSA got involved directly in the case. They're literally willing to kill you to save a few bucks.
I was viewing the video this comment [1] mentioned, and found <i>another</i> video which shows what happens to the circuit boards inside the motor when when you submerge a Tesla, like the case in TFA: <a href="https://www.youtube.com/watch?v=OOZ_FvfnN6k&t=13m48s" rel="nofollow">https://www.youtube.com/watch?v=OOZ_FvfnN6k&t=13m48s</a><p>(oh, and the on-board system still boots even after additional high-pressure cleaning: <a href="https://www.youtube.com/watch?v=P5_J5h2UFiY" rel="nofollow">https://www.youtube.com/watch?v=P5_J5h2UFiY</a>)<p>[1] <a href="https://news.ycombinator.com/item?id=17403127" rel="nofollow">https://news.ycombinator.com/item?id=17403127</a>
I've heard at least 1 other story where a Tesla was being serviced (the owner was a VC, i think) and they guy didn't get it back for like half a year or more, it was also on hacker news. really makes me think twice about buying a tesla.
> <i>"My numerous calls to Management were never returned."</i><p>> <i>"They completely disregarded that I am a CONSUMER and deserve answers."</i><p>This is where I start suspecting there's more to the story than the author indicates. This kind of entitled "the customer is always right" attitude is exactly how you get treated in a legalistic way.<p>Of course Tesla should apologize for their mistake and make it right, but if the customer was threatening or rude to their employees they have every reason to give a cool response.<p>Worse than a bad customer is the companies that enable their shitty behavior. I hope Tesla sides with its good employees over bad customers, if that is the case here.
As a commenter pointed out, these things are always handled by insurance companies. Tesla's insurance company isn't going to do anything until your insurance company, or an attorney, calls. It's not about customer service, it's about the color of money. That's how things work here in the U.S. You would think someone able to afford a Tesla would have learned that by now.