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Groupon daily emails and RSS feeds, a lesson in nagging and timing

32 pointsby a4agarwalover 14 years ago

5 comments

mrshoeover 14 years ago
To anyone sending emails (including posterous), I'd recommend going beyond A/B tests. You should know the optimal time to contact <i>each user</i>.<p>For new users you can intentionally send emails at various times (and days of the week). Then you can track a time-specific clickthru rate for each user. Eventually you'll converge on one or more optimal times/days. You can accomplish this with a machine learning algorithm or you can simply track the timestamp of each user's last N clicks and use that to decide when to email them. Precision isn't of the essence here, but I've found that clickthru rates can be <i>dramatically</i> affected by picking the right time of day and day of week.
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adityakothadiyaover 14 years ago
May be it's just me that I'm not so impulsive buyer as Sachin. But here is what I do when I see the Groupon deal - ponder upon if I want to buy this or not. Of course, the % discount is always incredible, there is no question about it, so I know I'm going to get it at lot cheaper price than I usually do. But the pondering is always about - do I need it? So the moment I see a Groupon deal, I can't decide right away that I want to buy it or not. I keep pondering over it till afternoon, and most of the times I purchased the deals in the late afternoon or evening. So it takes some time for me to see the deal, and then make the decision. I can't think of myself making the decision within few minutes after I see the deal, and that too before sleep after a tiring day of work. So I actually don't mind getting these emails in the morning, when I'm fresh and ready to get started for the day. So not sure if the pattern Sachin wrote about is most common or the pattern I'm seeing is common. Yeah, that's when A/B testing will help.
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ajg1977over 14 years ago
Ironically, the "Daily Posterous Subscriptions" email I receive every day suffers from exactly the same issue that their co-founder has observed in another service.<p>Because it always seems to be sent around 4:30am and is relatively low value, it's one of the first emails I delete during my morning inbox routine.
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daloreover 14 years ago
It could be they have so many emails to send out and they don't wont them to be flagged as spam so they stagger them.
aresantover 14 years ago
If you have a list, you can drive monster gains via basic A/B testing of components.<p>- Time of day sends make huge differences, early AMs test well for us despite article's counter point.<p>- Highest open rates are Sunday but Tuesday we see highest level of transactions.<p>- Including company name in your email can increase opens and clicks substantially.<p>etc etc - so much good data on this topic - particuarlly the first link:<p><a href="http://www.email-marketing-reports.com/tactics/best-time-to-send/" rel="nofollow">http://www.email-marketing-reports.com/tactics/best-time-to-...</a><p><a href="http://conversionvoodoo.com/blog/2010/07/personalizing-your-email-subjects-can-drop-your-conversion-rate/#more-614" rel="nofollow">http://conversionvoodoo.com/blog/2010/07/personalizing-your-...</a><p><a href="http://www.mailermailer.com/resources/metrics/index.rwp" rel="nofollow">http://www.mailermailer.com/resources/metrics/index.rwp</a>