I tried to notify aruba.it of someone obviously hosting malicious code and trying to attack web servers:
http://80.211.112.150/k<p>(Reverse DNS resolves to their domain)<p>Their reaction?
1. in the chat they redirect me to dedicated hosting support form („only way to do it“)
2. Dedicated hosting support just closes my ticket.<p>Wow!
You are dealing with customer support for some Aruba customer, i.e. not you. Why don't you contact police or the site owner instead?<p>If it's a hacked server, the owner has to notice the hack and ask for help cleaning up if necessary. You have no authority whatsoever, and if you attempt to stir up trouble about someone's web site, closing tickets is at the polite end of the response spectrum. You risk prosecution.<p>If it's a brazen criminal using their own host, they are the customer and the site is working as expected. No customer support required.
There's basically nothing you can do besides notify their abuse desk and probably get ignored, because abuse desks pay little attention to one-off complaints like that. If they do get taken down, it'll be by one of the larger security companies who detect the page (for example, if that IP sends spam) and includes it in their feed of bad IP's to aruba.