Taking this as the thread for Jira Ops as well...<p>> Is there a Jira Ops server option?
> Jira Ops is currently available for cloud. We believe the best incident tooling is hosted outside your infrastructure so it’s always available, even if all your internal systems go down.<p>Once again, Atlassian keeps the good stuff from customers who for whichever reason (usually regulatory) they must maintain systems with no ingress from the internet and therefore cannot use SaaS products.<p>Atlassian is right, of course, that these kinds of systems which are "above" production should not use the same infrastructure, so that they are completely independent of production in case of wide-ranging production outages. It doesn't matter, regulation is regulation is regulation.<p>I'm not sure what their market positioning is supposed to be with this product. The value of managed incident response only goes up with the size of the client company. Yet, Jira's cloud offering has a limit of 2,000 users, with early access (read: no production / performance support or guarantees) for 5,000 users. If you work for a large Fortune Whatever company, and even if that company is able to move infrastructure to a public cloud and use SaaS and various goodies, you must operate Jira Data Center to operate with that number of users. Because Jira Data Center isn't Jira Cloud, you don't get access to Jira Ops.<p>Does Atlassian not think that incident response matters to companies operating under airgap regulations? Or to large enterprises? Does Atlassian think that smaller companies are spending that much time and energy on incident response to warrant this product? :/
Jira Ops seems really nice, <a href="https://www.youtube.com/watch?v=0uIhtpSMaA4" rel="nofollow">https://www.youtube.com/watch?v=0uIhtpSMaA4</a> and has a nice UI<p>Disclaimer: I work at OpsGenie, and this is the first time I saw Jira Ops in action
OpsGenies Thundra is an exceptional serverless APM tool. It supports auto instrumentation for Java and allows you to debug your exception with your given state & variables at the time (like overops).<p>Anybody who does serverless should seriously consider using it.<p>Disclaimer: I am in no way affiliated to any of these companies.
We use OpsGenie at Sourcegraph. They are great--nice UI, the ability to set rotating on-call schedules, and an API that lets us easily integrate multiple sources of alerts. They were also less expensive by a wide margin than many of their competitors. A great acquisition by Atlassian!
I do wish OpsGenie would use Twilio or someone for SMS messaging so I don't get messages from 20 different phone numbers. Makes it very hard to set a custom alert tone.<p>Also, iOS doesn't allow you to set a custom per-app alert sound, so I can't set one there that will wake me up when stuff is broken.<p>Also the UI on their app is marginal at best - multiple taps, no back tracking, etc.
Everyone knows that Prometheus is way better at alerting, and much more transparent. No one needs to pay for an SMS gateway at this point unless they are full of corrupt vendor contracts keeping them on legacy solutions. GitLab is also a much better option for issues and SCM integration. Therefore, Atlassian and OpsGenie go together as two dying companies.
If any Atlassian or OpsGenie folks read here: I wonder if we opensource projects would/could now also benefit from the generous Atlassian licensing for the OpsGenie service? Though "just" an opensource project we do have an "infrastructure" and "tasks" that we would like to be able to "alert on". But haven't do to the pricing.