Just receive this email. Highlights are: 1) Free customers not included in customer count 2) Any future price increases will be subject to 12 month grandfathering clause for existing customers<p>EMAIL:
A few days ago, we changed our pricing so that we could provide better care and additional features to thousands of Chargify customers. Although the change in pricing was the result of careful analysis of the way people have used Chargify over the past year, we didn’t communicate this change properly. In fact, our communication was non-existent, which was a major mistake (you can read more about what I learned from this on my blog and hear from our CEO).<p>After listening to your passionate feedback on the price change, responding to hundreds of your emails and tickets, and speaking to many of you on the phone, it became clear that we had to make some adjustments while standing firm about not offering free plans.<p>Here’s what we’re doing to move forward:<p>Price assurance guarantee.
We now understand that it’s impossible to grow your business if you can’t be sure how much Chargify will cost you. Going forward with our new plans, you won’t have to worry anymore because all plans will come with a 100% grandfathering guarantee for 12 months from the time of a price change. This means that any plan you’re on will be priced the same for you for 12 months from the implementation of a price increase. Conversely, if there is a decrease in the price of a plan, you can take advantage of it anytime.<p>In addition, we’ve created a special Bootstrapper plan for existing customers with discounted pricing. To learn more about this plan, please visit the subscriptions section in your account.<p>Free customers are free.
We heard loud and clear that some of you have solid reasons to store your free customers with us for free. That’s why you have our word, right here, that free customers (with active subscriptions or not) won’t be counted as part of your customer count (making them free).<p>Lesson learned.
We feel awful about how we communicated the price change on Monday and appreciate everyone’s feedback and support during this time. We’ve always been committed to empowering entrepreneurs with the tools to succeed, and this experience has only enhanced our commitment to you.<p>At the end of the day, actions speak louder than words, and I look forward to showing you how powerful Chargify can be for your business.<p>Sincerely,<p>David Hauser