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Scammers are changing the contact details for banks on Google Maps

549 pointsby motiwover 6 years ago

23 comments

dawnerdover 6 years ago
I do a lot of Google Maps moderation and there’s a ton of bad changes being attempted every day. Honestly I’m amazed Google doesn’t bother to vet anyone really. Becoming a local guide is easy and not that difficult for a spam group to create enough fake accounts to get things pushed through. Just last night I caught the local Target that was reclassified as a “prison”.<p>What Google needs to do is lock information for verified businesses or businesses they’re directly scraping from the Corp location pages.
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rchaudover 6 years ago
I work at a major community development charity in Canada with 100+ branches across the country. Almost every day, I have to log into Google My Business to reject the &quot;user-suggested edits&quot; made to a particular location&#x27;s phone number or street address. Half the time, it seems Google auto-approves these user edits, so we get complaints from clients who used the Google info and showed up when the office was closed.<p>Almost all the time, people will see the address&#x2F;number listed on Google&#x27;s search engine snippet, which is larger, has an image and is much more conspicuous than anything else on the screen. They&#x27;ll make their plans around that, instead of clicking on the #1 search result, which is our website showing the official hours.<p>It&#x27;s incredibly irresponsible for Google to let any Tom Dick and Harry make changes to this type of information, and then display it to the world without posting so much as a disclaimer to users to verify with the actual site.
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lwhiover 6 years ago
A local taxi company near me was relisted on Google maps using a pay-per-minute redirect service. The scammers get paid, and the customer is non the wiser until they get their bill.<p>I was charged about £5 for a 30 second call.
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WheelsAtLargeover 6 years ago
I got burned by a similar scam with information changes in google. I was looking for a specific restaurant in google and used the given address to get there. When I got there I found out it was a different restaurant. I asked about the other restaurant and they told me the other restaurant had gone out of business. A complete lie.<p>I&#x27;m sure they hired a company to promote them and they used this trick to increase their customer base.<p>Never trust the company info google gives you without double checking. It&#x27;s very easy for anyone to change the business info without proof of ownership.
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specialpover 6 years ago
If Google is going to have customers remain on their site for search information they have the duty to ensure it is accurate. More and more searches are now given a placard that is either community generated or scraped whether it be maps or the main search. A search that used to feature a link to the bank&#x27;s &quot;Contact Us&quot; page is now being taken by Google with the link being buried further down between more ads. I get this is to help Google provide voice searches (with the great side effect that Google gets people spending more time on their site), but with that revenue comes a responsibility to do more to ensure it is accurate.
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abtomover 6 years ago
The same thing happened to a cousin of mine. I wrote a (somewhat more detailed than this article) blog post about it a month ago. Didn&#x27;t gain any traction on HN then but here it is: <a href="http:&#x2F;&#x2F;blog.abhijittomar.com&#x2F;2018&#x2F;10&#x2F;19&#x2F;google-business-claim-scam&#x2F;" rel="nofollow">http:&#x2F;&#x2F;blog.abhijittomar.com&#x2F;2018&#x2F;10&#x2F;19&#x2F;google-business-clai...</a>
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starik36over 6 years ago
There is some scam going on in Lake Powell, AZ. We visited there in September and yelped a well reviewed place: CNG Burgers. We arrive there and can&#x27;t find it. It simply isn&#x27;t there. And not just isn&#x27;t there - there is NO trace of it on the building that matched the address (like where there would a lighter shade of paint behind where the restaurant sign was - at least according to the photos on Google Maps).<p>Oh well, onto the restaurant across the street. Asked the waitress there about CNG Burgers - she&#x27;s never heard of it and said that she&#x27;s worked there for a year. I looked on Google Maps and CNG received a ton of recent reviews.<p>Reading this thread compelled me to look at it again. Finally, Yelp is listing it as closed (I reported it as such), however, there are reviews as recent as 2 weeks ago.<p>On Google Maps, it&#x27;s still active - all recent reviews by Local Guides.<p>Still not sure what it all means.
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pasbesoinover 6 years ago
A couple of years ago, I needed to find a limo service for an old family friend, for a memorial service. It&#x27;d been some years, but I knew of and used to use one of the top two limo services in my metropolitan area. (In my area, in a perverse historical twist, a shared limo ride to the airport was substantially cheaper than a cab ride, as well as pretty much guaranteed timely as well as more comfortable.)<p>I&#x27;d heard that this was one business area where fly by night companies, and outright scammers, had been stuffing and, where possible, gaming search engine results -- meaning, given their market dominance, Google results.<p>I searched for the company -- mind you, a relatively large livery service with a diverse and well-heeled customer base, sure to still be in existence -- and sure enough, the search results were full of hits purporting to be them or part of them, or just playing on minor variations of their name. If nothing else, the phone numbers didn&#x27;t look right to me as compared to my vague memory, formed back when people still dialed numbers.<p>Anyway, eventually I pulled out an old, physical yellow pages I&#x27;d been hoarding, looked them up in that, and called. They had changed that particular number, although not to something looking like one of the scam results. They had numbers from back when people faced in-state toll charges on phone calls, and since they covered an entire large metropolitan area, they had at that time registered numbers in several local exchanges, to make customer calls to them a local call (just pick the number having a local or non-toll exchange).<p>They still had the number from the yellow pages, though, assigned to an internal extension, and the person who answered took time out of their day to provide first rate customer service for the family friend.<p>The first rate service was still there. However, finding it through a Google search was a risky venture.<p>I&#x27;m not at all surprised that Maps contents is being exploited and gamed. I guess I&#x27;ll hold on to that old yellow pages book a bit longer.
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adiianover 6 years ago
In 2014 Bryan Seely wiretapped FBI and Secret Service exploiting the Google maps (lack of) verification process.<p>According to his tedtalk, Google was not to eager to fix the problem and it seems things didn&#x27;t change much since then.<p><a href="https:&#x2F;&#x2F;youtu.be&#x2F;5c6AADI7Pb4" rel="nofollow">https:&#x2F;&#x2F;youtu.be&#x2F;5c6AADI7Pb4</a>
seaniebover 6 years ago
A very well known CA company uses these details as a method of verification for EV certs.
franga2000over 6 years ago
Wait, Google is seriously just taking people&#x27;s word for this stuff? What happened to the Semantic Web and getting information from official websites? They&#x27;ve essentially created OpenStreetMap, but with less transparency.
tgbover 6 years ago
So how will this work with the new Google Duplex ai assistant auto calling a scammer for you? Yikes.
rlyshwover 6 years ago
In college I was somehow made the owner or something of my department building’s google maps entry. I worked for the department, so my .edu google account was in some admin&#x2F;staff group I guess. I kept getting emails asking me to update the listing and definitely considered some harmless pranks&#x2F;light vandalism.
sytelusover 6 years ago
I&#x27;ve considered myself fairly resistive to various devious scamming efforts but recently they have upped the game at completely new level. Other day I received text message that my XYZ card had suspicious charge and my card was disabled. To re-enable the card I must call 1-800- number. I absolutely believed that! That number is in fact fake number to get all your bank details!<p>These are clear attempt for theft. For physical attempts I would call police and that&#x27;s one of the big restraint on rampant theft attempts. But there is no law enforcement infrastructure set up to report and act on electronic thefts easily. These thieves can easily be traced otherwise as their 1-800- numbers are public.
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olivermarksover 6 years ago
I check phone numbers with yellowpages.com if I&#x27;m unsure, we&#x27;ve come full circle...
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ams6110over 6 years ago
I basically don&#x27;t trust the search engine &quot;summary&quot; info that is presented in search results. I always go to the actual website of the business to get contact info, addresses, etc.
PaulHouleover 6 years ago
I am lol as I changed the profile picture for one country&#x27;s central bank a long time ago because I was dumbstruck by the offer to &quot;Claim this business&quot; and just had to try it out.<p>It has been fun watching the edit wars over the hours of the Yucca Mountain nuclear waste site. There are times it has been OPEN and times it has been CLOSED and times when it is OPEN for 2 hours on the weekend, presumably for a pickup of household radioactive waste.
joshstrangeover 6 years ago
@dang<p>I know &quot;Scammers are changing the contact details for banks on Google Maps to defraud people&quot; is 4 characters too long but maybe &quot;Scammers changing the contact details for banks on Google Maps to defraud people&quot; is better than what it currently is? &quot;changing the contact&quot; alone doesn&#x27;t make a lot of sense.
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TomJoeJohnover 6 years ago
In fact, if you live in China, you will know that the information provided by search engines is not always right. Some frauds are even carried out with the help of search engines, for example, putian
ruffreyover 6 years ago
Reminds me of the time I claimed the Google SF office on Google maps.
cyberjunkieover 6 years ago
I&#x27;ve seen more than a couple instances of terrible addresses being marked on Google Maps. Painful while ordering food or taking an Uber.
darkhornover 6 years ago
Why he didn&#x27;t call the phone number on his debit card or bank&#x27;s web site?!
tmkc13over 6 years ago
Not to blame the victim, but this is an apt example of social engineering at work. The so-called &#x27;educated&#x27; person in question is not too aware I guess. All the banking institutions send you a gazillion emails about not sharing your card information ever with any employee. In fact it has come to a point that the government of India runs TV ad campaigns regarding this on all the channels under the sun. So the ignorance of the victim is to blame for this as well.