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Switching my parents over to Linux saved me a lot of headache and support calls

359 pointsby l1am0over 6 years ago

68 comments

jaredandrewsover 6 years ago
Just to add another anecdote...<p>Back in 2008 or so, my relatives did the <i>really nice thing</i> of buying my Grandma the cheapest possible Walmart computer they could find. You know the sort of Windows eMachine that comes preinstalled with spyware?<p>Of course, my relatives live about 6 hours away from her and all of the &quot;on site support&quot; fell to me. In the first 2 years of my Grandma getting this computer I must have gone over more than 10 times to fix all sorts of stupid issues that were pretty much inherent to the machine.<p>I grew sick of this and one day I went over, backed up the few important files on the machine and installed linux mint. That was in 2010, it is now 2019 and I have gone over to fix my Grandmas computer twice since. Once to help her set up a printer, and another time when she accidentally cleared her cookies and couldn&#x27;t figure out how to log back into anything.<p>The strange thing is that my Grandma never commented on the Mint interface and as far as I can tell she never noticed that I completely changed the operating system ¯\_(ツ)_&#x2F;¯
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city41over 6 years ago
I run Ubuntu on three machines and never in a million years would I set it up for my parents. I still struggle with lots of little gotchas and annoying issues like sometimes it just doesn&#x27;t want to suspend. Or sometimes after resuming, the keyboard doesn&#x27;t work so gotta unplug it and plug it back in. Sometimes my wifi just conks out for no apparent reason. On and on, just lots of little paper cuts.<p>I switched my parents over to OSX years ago and have had to do almost no tech support at all. I really like Linux, but I still would argue that the OS that &quot;just works&quot; the most is still OSX.
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sgtover 6 years ago
Many years ago I idealistically tried to switch my dad over to Linux but that was a nightmare, mostly due to hardware incompatibilities. My missus also ran Linux at some point but Ubuntu upgrades kept breaking and 3G modem drivers never worked properly. But that&#x27;s years ago so I am sure the desktop Linux situation has improved slightly.<p>Since about 2010 my entire family is on Mac and support calls have also pretty much ended. When I read some of these other threads, it seems like it&#x27;s accepted that parents&#x2F;grandparents do nothing else than just open up a web browser.<p>That hasn&#x27;t been my experience at all.<p>They buy printers, scanners, use apps from the app store, try to connect new and strange cameras, card readers, external screens (try simply connecting an external 4K screen to a random Linux computer, I guarantee you&#x27;ll get a few surprises).<p>My dad&#x27;s recently got into 3D printing (keep in mind he&#x27;s a consumer, not an expert) and Fusion 360 would not even have run on Windows. He would not have been able to figure out FreeCAD either.
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Svipover 6 years ago
I concur with this experience. A few years before my grandmother died, I installed Ubuntu on a new laptop for her. All she wanted to do was check her email, view her bank account and play solitaire. It was easy to set up shortcuts to any of this, and she never had any problems.<p>Every time I came to visit, I would make sure to check the status of the packages, and run the software updater if any updates were available.<p>The only &#x27;problem&#x27; I experienced was confusion from my uncles, when they tried to use her laptop, when <i>they</i> came to visit. But I wouldn&#x27;t really rate that a problem, since they just gave up and didn&#x27;t ruin anything.
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dsr_over 6 years ago
My father was willing to switch, my mother was not.<p>So: my father is now on his third Linux machine in 16 years (two laptops and now a NUC hiding behind a 24&quot; monitor). Normal updates are handled automatically; I do a major upgrade once a year. rsnapshot backs up to an external disk three times a day. Every so often he tells me that he wants to do something new, and asks if it&#x27;s possible; the answer is always yes.<p>My mother is on her fifth computer in that time. She&#x27;s always unhappy with it, but refuses to change, because she&#x27;s afraid that Linux will be incompatible with the new service-du-jour that her friends are always adopting.
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chimenover 6 years ago
Switched my father-in-law to ubuntu 10 years ago and I basically ended all his &quot;support&quot; calls to me :). He was constantly getting malware from all sorts of banners and popups while playing chess and rummy online. That, coupled with some good extensions such as mining block + uBlock + Disconnect changed the whole deal in an hour.<p>He&#x27;s 76 now so yes, linux is a very good option for them.
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rootoorover 6 years ago
My 97 year old grandpa has a MacBook Pro and a few years back he was constantly on the phone with my mom trying to fix issues. We installed a Remote Desktop server so my mom could fix things quickly. After a visit we diagnosed the problem. Because of his poor motorskills, he was clicking and clicking-and-dragging things by accident. To mitigate this, we installed some software that locked the applications in the dock and got him a mouse with a ball you move with your thumb. The problems disappeared overnight.
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noir_lordover 6 years ago
I did this for my Mum about 6 years ago.<p>These days she doesn&#x27;t buy a computer unless it will &quot;run that minty thing&quot;.<p>I pretty much don&#x27;t have any tech support calls from her anymore, I think a couple in 5 years and one of those was her knocking the video cable out with a hoover.<p>I just install Mint based on LTS and forget about it.
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owaisloneover 6 years ago
I used to install Linux on any computer I could find 10 years ago. Friends, family, fellow students, college labs (yes!) and had almost the Linux snob but I learned the same thing. Some fairly non-technical people I introduce to Linux are still using Ubuntu to this day and they actually feel totally lost when they have to use a Windows computer. They feel like pulling their hair when they have to use a Windows computer for some reason.<p>I&#x27;ve since calmed down and don&#x27;t &quot;preach&quot; it anymore because of the &quot;support calls&quot; as I don&#x27;t have a ton of free time and energy I had 10 years ago but I can totally relate to OP. Once I set a laptop up with Ubuntu and install apps that people need, they go without asking for help for _years_. Only issues people used to call me for were when they had to access documents that Ubuntu wasn&#x27;t able to deal with properly like MS Office docs or old CDs with auto-play apps. Better broadband speeds almost completely fixed that problem on it&#x27;s own.
taylodlover 6 years ago
I was going to comment why not get them an iPad, but that would be a big change all at once. I like your approach of slowly introducing them to the new software they&#x27;d be running on Ubuntu on their Windows 10 system. That way they get used to all the new programs and the final switch to Ubuntu is pretty much a non-event. Smart! So smart that I don&#x27;t think transitioning them to an iPad would be that easy.
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lgleasonover 6 years ago
I switched my dad over to Chrome OS and never looked back. Now he tells all of this fiends to do the same thing because it&#x27;s so much simpler. I really wish there was a better open source alternative because Google is evil these days but...
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pjmlpover 6 years ago
I also tried to.<p>The first thing they did on my absence was having a local PC store install XP again on it, because they couldn&#x27;t use any of the software for their devices.<p>Nowadays they just use Windows and I am confident any local PC store will take care of their issues, instead of having me deal with them.
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daveFNbuckover 6 years ago
&gt; It is not FOSS, but I did install google chrome as it was the easiest for watching netflix<p>I haven&#x27;t had to do tech support for my parents on this, but I find that the best and easiest way to do streaming media is via a set-top box like Roku or Fire TV. The interface is simple and you&#x27;d probably rather be watching on your TV than your monitor anyway.
yawaraminover 6 years ago
When it comes to parents, a &#x27;tech support call&#x27; is not just a tech support call, it&#x27;s a chance for them to talk to their kids.
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williamdcltover 6 years ago
I really would like to do the same. My father is always complaining about Windows problems that just don&#x27;t happen with Mint&#x2F;Ubuntu, and my mom has an machine that&#x27;s too weak and old to run windows properly.<p>The one thing that prevent me to do that is that they use their computer for work. While I&#x27;m certain that I wouldn&#x27;t have any problem doing their job with Linux, they ask me &quot;can you absolutely guarantee that I&#x27;ll be able to open and edit any Word document and that it&#x27;ll look the same when I send it? Or that I won&#x27;t have any problem with video conferencing?&quot;<p>Well... No. I&#x27;m fairly certain, but I can&#x27;t take the responsability in case I&#x27;m wrong
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bprovenover 6 years ago
This part is critical:<p>1) Sit down with your folks and talk trough their daily usage of their computer (Please be not so arrogant to think you already know it all)<p>As technologists this all comes easy to us and it is easy to forget what everyday computer usage means.
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SamWhitedover 6 years ago
I did the same thing a while back, except that I used Fedora because everything in Ubuntu crashed constantly on their old hardware and half the drivers wouldn&#x27;t work. When their old Dell finally died, they decided to get a new one and asked me which they should get. I pointed them at the previous gen XPS (that still had USB-A ports) and they bought one with Ubuntu on it out of the box without asking questions and don&#x27;t appear to know the difference (they did ask me if I could change the trash icon back to the old one, because they didn&#x27;t like how &quot;blue&quot; the new one was… but that was a minor change compared to my dads work machine being upgraded to Windows 10 so I think they&#x27;re okay with it for now).<p>So far they seem happy with it; hopefully more laptops ship with Ubuntu or similar in the future.
unknownsover 6 years ago
I have sent my father (who I no longer interact with) and my mother, a laptop with ubuntu installed. I have not had to support that thing for 5 years. it just runs. no updates, no virus scan ads. Its been amazing. i installed VLC player and firefox. They are living the life being &quot;connected&quot;
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simplicioover 6 years ago
I always thought a good line for Canonical to get into would be to release a &quot;Granny-buntu&quot; distro that was super-locked down that grandkids could set up for their elders once and then ideally have a few easily identified launchers on the desktop that would launch with sensible defaults, and nothing else.
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excaliburover 6 years ago
My nitpick is about some of the inconsistencies. You said that you got them accustomed to Firefox and LibreOffice, and then you turned around and installed Chrome and MS Office in Wine. Does that mean they didn&#x27;t take well to the new apps, and your user training method wasn&#x27;t entirely successful?
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bitxbitxbitcoinover 6 years ago
The best part is when they get that call from a scammer claiming that something is wrong with their windows installation and it dawns on them how obvious the scam is.
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osrecover 6 years ago
I switched my family to elementaryOS and Google docs. It was more than enough for their needs. I can&#x27;t remember the last time anyone in my family used Windows or MacOS, and I don&#x27;t think they miss either.
bashwizardover 6 years ago
I pushed my dad to get an 27&quot; iMac a few years ago. I haven&#x27;t heard of them since. I hope they are still alive.
jeenaover 6 years ago
I too have an anecdote...<p>I am a family friend to a older couple, and for reasons I don&#x27;t want to discus, the wife who was doing all the needed things on the computer like paying the bills, checking the bank balance, checking emails, printing, etc.; and suddenly now at the age of 72 he needed to learn to do those things.<p>It was not easy, especially because there is nobody who can teach you how to pay your bills, and if you want to pay a bill of say 8 EUR, you need to pay a fee of 10 EUR if you go to the bank in Sweden and do it there.<p>He had an old Toshiba laptop which was not usable anymore (that is why they bought a new laptop some years ago which his wife took with her), so I installed a lightweight Ubuntu version on it, installed Thunderbird and Firefox and connected the printer. It took quite many times for me to show him how to log in into the bank account and how to pay the bills, and he still struggles with it sometimes, but at least the OS itself is not hindering him in doing what he needs to do. There are basically two icons when he opens the computer and then he opens the browser and writes the bank name into the search field and then google shows him the website so he can log in and do the thing.
gerdesjover 6 years ago
I&#x27;ve solely been using Linux as a workstation at home and work for about 12 years now. I used to use Gentoo on both and then switched to Arch, mainly to save my lap from melting and speed up updating.<p>When we got wifey her first laptop about 10 years ago, I naturally put Windows 7 on it - it was what she expected. I&#x27;ve also been a Windows (and NetWare 8) sysadmin for rather a longer time than Linux. It was OK (Windows 7) but the MS updates were a pain (slow) and I had problems with the GPU drivers and I had to keep on finding updates for each package&#x2F;app installed. The GPU driver thing was unusual to me but happened and this was wifeys only machine and hence it was a thing.<p>I binned Win 7 in a final fit of pique. I backed it up and turned it into a VM (just in case) and installed Arch on the physical machine. That was three laptops ago. Each time I back it up using Clonezilla and dump it back on the next one and extend the file system to fill the new, bigger disc.<p>To update her laptop I ssh into it, run the update routine (aurman -Syu) whilst she is using it and schedule a reboot late at night. Normally, she does not even notice except that I do mention I&#x27;m doing it and to save open files (OK .<p>The reason I use a rolling distro by choice for workstations is because it is always up to date and there are no discontinuities in the lifecycle. I do not use a rolling distro for my servers (any more) for them I generally use LTS Ubuntu releases.<p>All my Linux (and FreeBSD) boxes update everything when updated and they do it quickly and without much fuss. My Windows and Apples do not update everything. They need each and every add on updated separately. That takes ages and you need to know that something is actually installed.<p>A FOSS box updates everything on an update ... everything.
hpcjoeover 6 years ago
I got fed up with being the family windows support guy. It was really bad when my wife&#x27;s laptop could not do basic DHCP correctly at $dayjob-1 office. She and daughter had problems with printing, networking, security ... it was horrible.<p>I gave them a few options at the laptop replacement cycle. I said you can do either Linux or Mac, I didn&#x27;t care which. Mac had always worked well in laptop format for me, though my primary machine has been a linux desktop for about 15 years. I knew both would work without problem.<p>I gave my wife my mac laptop for a week, and she used it. Then I had her play with the linux desktop. I asked her which one she liked better. She opted for Mac. As did my daughter.<p>Just replaced the first one for wife, and daughter had to buy a new one for college anyway. So far, 1 problem on wifes old mac, which turned out to be a hardware problem with the wifi card. Quickly fixed, and pretty much no problems since then.<p>Though I have to help them do system updates.<p>Either Mint or Mac. Both work very well. I even have mint working on my work Mac.
bigbugbagover 6 years ago
Switched my whole family on Linux 15+ years ago, call for support went down dramatically maybe 95% now versus then. There was a few hiccups along the way to find a suitable distro, dropping ubuntu was a <i>huge</i> improvement in this.<p>Most recent major issue is when Mozilla decided that they would remove support for ALSA with mentioning it in changelog on a ESR release and suddenly there was no sound in online videos and I had to scramble to replace firefox on a dozen of computers.<p>Almost all computers can be remotely administered over a secure connection, they have automated backups and most have unattended upgrade.<p>Issue arise when KDE releases half baked stuff and changes the way things worked, Mozilla messes firefox some more and systemd is being systemd. Once in while there is this family member who is too clueless&#x2F;proud to admit he messed up who broke something or did not find way something obvious.
Riettyover 6 years ago
This is a very minor nitpick, but you do have some spelling errors in there. The one I noticed however is the word:<p>save&#x2F;saver instead of safe&#x2F;safer.
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avatarblover 6 years ago
I would have switched to Chromebook, based on the usage pattern.
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barbecue_sauceover 6 years ago
Dad has a really shitty Toshiba laptop (previously running Windows 10), barely uses it, but it was clearly infected with something. Weird alerts at all hours of the night over its speakers saying that a virus was detected. Has had a Norton subscription for years, but hasn&#x27;t really done any good. My Dad was constantly complaining about not being able to log in (though I suspect he was really forgetting his password).<p>Switched him over to Linux Mint a few weeks ago. I had to fight with some driver issues for the wireless card, but so far he&#x27;s had no complaints.
mmckelvyover 6 years ago
Related aside, what&#x27;s the best way to run Microsoft Office on a Linux box? My ideal setup would be Linux for everything but Office programs, which I&#x27;d prefer to run in a Windows environment.
tbiteteitbover 6 years ago
It seems that for every Linux discussion on HN there&#x27;s always user spreading some kind of FUD based on personal experiences from 2011.<p>Glad to read so many success comments on this discussion BTW.
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vonseelover 6 years ago
My dad needed to play a video file sent to him by a lawyer recently. I assume it wasn’t QuickTime compatible.<p>Well, he couldn’t get in touch with me and installed some crazy video player he paid for on the App Store. I was shocked.<p>Literally, the first result when I search for “video player Mac” on Google is something for VLC.<p>Why is it so hard for less technically knowledgeable users to find reliable, spam&#x2F;malware&#x2F;marketing-bullshit free software?
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indymikeover 6 years ago
I switched my Dad to Linux around 2012, mainly because I couldn&#x27;t talk him into spending $2000 on a MacBook Pro (he needed a big screen due to vison issues). I love MacBooks for relatives because the Apple Store can and will help... Chromebooks are nice, too because they just don&#x27;t have issues.
m45t3rover 6 years ago
I remember years ago I setup a XFCE desktop on my Arch Linux to my mom, since I was tired to fixing the problems that my PC got every time she wanted to use it.<p>I just explained: this is &quot;the internet&quot; (Firefox), this is Word (OpenOffice.org Writter), this is Excel (OpenOffice.org Calc), everything else you can come to me and ask (I lived with her).<p>This did reduce the number of reinstallations I had to do, and I don&#x27;t remember she ever asking for some actual problem (mostly some basic questions).<p>Nowadays she only uses her smartphone and it is much easier to avoid problems. Since she doesn&#x27;t blind install apps before asking me if they&#x27;re safe too, her smartphone is clean.
kup0over 6 years ago
A NUC-like machine + Linux has worked wonders as a computer for an older family member of mine. We ran into a plethora of update and performance issues with Win10. Installed Linux and never looked back and it&#x27;s been far more stable.
Myrmornisover 6 years ago
I also switched my parents off Windows to Ubuntu for a while (when I used Linux desktop myself and before OS X). It worked pretty well and didn&#x27;t cause them too much pain. Subsequently of course I got them to switch to Apple and that&#x27;s even better, primarily because they don&#x27;t have to feel that they&#x27;re using some weird thing their child encouraged them to use. Avoids the Windows nonsense of computer getting slower and slower all the time, and malware. The only thing I&#x27;ve failed to help them with is the baffling Apple stuff surrounding iCloud and storage on multiple devices.
qrybamover 6 years ago
I installed Ubuntu on our spare laptop for general web browsing and day to day use. My wife used it for about a year. Not a week went by when I didn&#x27;t hear about something not working. Granted, it&#x27;s probably because I didn&#x27;t spare enough time to set things up like our network printer and installing Office via Wine (she wasn&#x27;t impressed with the FOSS alternative). I finally bit the bullet, bought a Windows licence and haven&#x27;t looked back since.... Some things I&#x27;d be happy to put myself through, but would avoid inflicting on my non-techy family members.
isostaticover 6 years ago
I got my parents and mother-in-law to get a chromebook. Never had a question.
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balls187over 6 years ago
Convinced my mom to get an iPad Pro, and a keyboard case. She has never been happier.<p>My dad is a tech savvy, but now that he travels 80% a year for retirement, he prefers an ipad as well (even gave me his macbook pro).
dj_brown_sugarover 6 years ago
I&#x27;m curious how it actually saved you headache and support calls? Your general process of switching them over was well thought out, but I can&#x27;t see how this really helps either of you.<p>In my experience Linux requires a lot more command-line tweaking and such to get basic things working, but then again that could be for my more advanced use cases.<p>So the only benefit I can see is that it is more privacy focused and safer than Windows, but at the cost of a limited application selection (through the Ubuntu App Store at least).
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alexandernstover 6 years ago
I did the same with my parents. At first, it worked good enough. But soon the support calls started again, and they shifted from &quot;my PC is slow&quot; to &quot;how to I connect X to my PC&quot;, being &quot;X&quot; anything from &quot;printers&quot; to &quot;Point&amp;shoot cameras&quot; to &quot;my iPhone so I can transfer my photos&quot;.<p>Unpopular opinion: I just switched them again, this time to Mac. 0 support calls since then.
mpg33over 6 years ago
90% of the issues when it comes to tech and my parents is dealing with accounts(aka setting up accounts and keeping track of usernames and passwords).
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throw7over 6 years ago
I&#x27;ve done this for my parents for close to 10 years now. Been able to give them a stable gui environment over the years going from Gnome2 to MATE. Mozilla Suite to Seamonkey to combo Firefox&#x2F;Seamonkey email client.<p>Really, the biggest issue is that websites will complain about seamonkey&#x2F;firefox, saying things like &quot;your browser not supported&quot;, &quot;please upgrade your browser&quot;, etc.
zapzupnzover 6 years ago
I got all my grandparents iPads. The only tech support calls I get is when they forget their Apple ID passwords. Thankfully, I know them all.
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hanshenrikover 6 years ago
Just want to say that Xubuntu remind me a lot of win7, and they&#x27;re not even trying to be windows-ish! (.. at least not officially?)
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ajucover 6 years ago
I did the same when I was at university and couldn&#x27;t help my parents with computer on daily basis anymore. Looking back now, 14 years later - it was a very good decision. They mostly use the browser, some graphic programs and libre office, it doesn&#x27;t really matter which system runs under that.<p>The&#x27;ve had some version of Kubuntu installed ever since.
ameliusover 6 years ago
My parents use tablets for everything. Not sure what version of Linux would run on a tablet, and what tablet they should buy.
rb808over 6 years ago
It would be great if you could install Chromeos on any hardware. I guess Chromeboxes&#x2F;books&#x2F;bits are cheap enough.
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faitswulffover 6 years ago
&gt; Show them the app store and tell them, whatever they install from there is safe (so no viruses or something)<p>Is this generally true for Ubuntu? I&#x27;m not terribly familiar with it, but i was under the impression that vetting apps is a difficult problem in general.
UncleBumbleFuckover 6 years ago
Eh... Spotify provides dedicated app for Linux users. No need to use Google Chrome for that.
etxmover 6 years ago
The easiest way to get out of support calls with family is to tell them you work in sales.
NuSkoolerover 6 years ago
I switched my mom from Windows to Linux years ago and have not had a single issue since. Actually, the only real issue I have is her distro is now so old it&#x27;s well beyond LTS and I&#x27;ll have to probably re-install to do any upgrades.
quattrofanover 6 years ago
Would love to switch myself but with a 4k XPS had all kinds of scaling issues and gave up which was a shame. Considering typical Linux user probably has cutting edge hardware was surprised how poorly 4k was handled.
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gtirloniover 6 years ago
I first tried to switch family to LibreOffice but existing Office documents kept getting corrupted (especially complex spreadsheets). That was a deal breaker. Last attempt was as recent as last year
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napoluxover 6 years ago
Funny how this is not true for mobile phones.<p>If your parents have an iphone they won&#x27;t have any problem. My dad with android has a problem with spyware, or similar, once a week.<p>I gave him my old iphone 6, let&#x27;s see....
tarasmatsykover 6 years ago
Awesome, I enjoyed a lot the article and found it to be the best guide on how to switch parents over to Linux :D<p>My fav part is cheating with SSD, made my day!
imandrideover 6 years ago
Interestingly enough I just installed an ad blocker on the parents Windows 10 machine and I haven&#x27;t had a support call since.
mrmyersover 6 years ago
This has been my experience as well.<p>So, background: I&#x27;ve maintained computers for various people close to me for maybe 6-7 years or so. A couple computers for my mom (laptop and desktop, with both replaced once or twice), two laptops for some younger cousins going through middle&#x2F;highschool, a desktop for an aunt, and 2 of my girlfriend&#x27;s laptops over the same period.<p>At first, I was very pessimistic about how well it would turn out. For my cousins, the thing that drove me to it was observing how overrun their computers were with viruses, adware, and spyware from all the .exe files they randomly downloaded which claimed to be games, to the point where their computers were more or less unusable (their fans would be blowing full speed and the whole thing overheating from the moment they started, it was kind of surreal). My mom had similar issues, though not quite as bad, mostly from email stuff. Over time, I grew a bit more confident in being able to manage this sort of thing, and now it&#x27;s my default for this sort of situation.<p>So, some of the benefits I&#x27;ve noticed:<p>1. It&#x27;s a lot easier to dictate terminal commands over the phone or through email than to walk someone through gui operations. If the person struggles enough with computer stuff that they can&#x27;t even manage with the help of &#x27;user friendly&#x27; interfaces, optimizing for the ease with which you can trouble-shoot and fix things over the phone is a lot more practical than chasing after the lost cause of finding a friendly enough interface for them to manage on their own. You can write an important terminal command on a post-it-note next to their compute. You can attach a shell script to an email. Or, with a little bit of setup, you can just ssh into their machine remotely whenever they&#x27;re having troubles to fix it from the comfort of your own home.<p>2. It&#x27;s very easy to set up a minimal, XP-ish interface where all of their needed programs are just right there in the start menu, and such that it&#x27;s very hard for them to mess up their system such that that base level of functionality is impared.<p>3. Runs well on fairly limited hardware.<p>Some general advice if you&#x27;re considering doing the same:<p>1. Keep a text-file with all the stuff you installed&#x2F;changed on the persons computer so you can reproduce it easily in the future.<p>2. This is more general advice, but have separate &#x2F; and &#x2F;home partitions, so you don&#x27;t need to move their data back and forth if something happens to the OS.<p>3. Look up issues with their machine and linux ahead of time before trying. It&#x27;s not always a simple &quot;you can&#x27;t&quot;, sometimes you&#x27;ll find out there&#x27;s some firmware you need to install for their wifi to work properly etc.<p>4. Figure out how much autonomy they should have over their machine. If you&#x27;re sort of hoping for them to be able to choose and download software on their own, and be able to try to figure out menus to configure stuff, Ubuntu or Linux Mint might be a good choice. Otherwise, surprisingly, Debian might actually be easier for both of you. I&#x27;ve generally found Debian stable just has fewer surprises once it&#x27;s set up, and you can for the most part just ignore it for years in a way that always seems to go badly when I try it with Ubuntu or Mint, thus lowering the burden on <i>you</i> in maintaining it quite a bit (versus figuring out wtf happened with some random Ubuntu update, or troubleshoot for the umpteenth time how Mint screwed up apt). Decide whether they should actually have sudo privileges or not.<p>5. Only do it if you&#x27;re prepared to be their first contact when something happens, and conversely, make absolutely sure they know to contact you first whenever there&#x27;s a problem. There&#x27;s nothing more frustrating than a neighbor who thinks they&#x27;re tech-savy poking in, only to &#x27;fix&#x27; things by reinstalling windows, or convincing them they must have a &#x27;virus&#x27; because they don&#x27;t understand what they&#x27;re looking at.<p>6. MAKE SURE THE DEFAULT SAVE FORMAT FOR LIBREOFFICE IS doc NOT odf!<p>7. It&#x27;ll feel kind of icky, but make sure you have their root password written down on a piece of paper somewhere safe. They will never remember it, and if you give them a piece of paper with it on it and tell them &quot;absolutely do not lose this&quot;, they will lose it. Also, more general, but pwqgen is a pretty great program for generating random passwords that are fairly easy to remember.<p>8. Configure it to work with any home printers they need, and just set their expectations that they will not be able to figure out how to make other people&#x27;s printers work with their computer. Configuring printers is a discount hell run by a counterfeit Satan.<p>9. Make sure they have adblock on their browser.
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michaelmroseover 6 years ago
l1am0, did you consider abiword for a simpler word processor?
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benbristowover 6 years ago
I&#x27;d probably install Google Chrome over Firefox by default.<p>Usually slightly better with compatibility as most developers target Chrome first and has Flash support for even the oldest of sites.
wordpressdevover 6 years ago
My parents were on Human OS, never tried to switch them to Linux. Have I missed something?
Odenwaelderover 6 years ago
Obligatory read: <a href="https:&#x2F;&#x2F;www.mcsweeneys.net&#x2F;articles&#x2F;in-which-i-fix-my-girlfriends-grandparents-wifi-and-am-hailed-as-a-conquering-hero" rel="nofollow">https:&#x2F;&#x2F;www.mcsweeneys.net&#x2F;articles&#x2F;in-which-i-fix-my-girlfr...</a>
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uvuover 6 years ago
Gnu&#x2F;Linux
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hamilyon2over 6 years ago
Skype is not mentioned on the page.<p>I guess, we live in different realities.
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jcofflandover 6 years ago
&gt; Do yourself a favor and use standard Ubuntu.<p>Do yourself a favor and use standard Debian. Honestly, I don&#x27;t know why anyone bothers with Ubuntu anymore. It doesn&#x27;t really add much over Debian except for it&#x27;s shitty release cycle.
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paulie_aover 6 years ago
Years ago I suggested my bosses wife switch to a Mac after having to do endless tech support for her fucking the system up. She still managed to fuck up the Mac and ask for help. But I don&#x27;t know Macs so I couldn&#x27;t help.<p>After the 100th or so malware they got I told them very emphatically they should change their bank account info, knowing full well it would be a huge pain in the ass for them. Yes I was a dick, but they were stupid. And they stole 600k from the federal government.
moron4hireover 6 years ago
All of my tech support calls from family are about smartphones (both Android and iOS, but more for iOS, &quot;what do you mean I can&#x27;t do that?&quot;).<p>Well, and getting the email server switched to something more reliable than Gmail, but that&#x27;s a business tech support call, technically.