Uber has among the worst customer support policies I have seen - but alas they are a monopoly and there's no end in sight. I think they should be regulated.<p>Recently, I raised an issue when I got billed twice for the same ride. In India, they have no phone support, just email. Instead of checking transactions on their end, they wrote back to me asking me to submit my bank statement so that they can verify. I was quite surprised that customer support could just ask for people's bank statements.
I have this pet theory that every company that becomes publicly traded on financial markets becomes "evil" because the focus is taken away from customers, and towards keeping shareholders happy. Let's hope I'm not proved wrong, again.
Hey I just got a crazy Idea.<p>Give me 18 billion dollars, and I'll pay people to drive other people around.<p>"How will we make money?" What? This is Silicon Valley, nobody makes money, we just burn capital ($18B) from people who invested in one good thing 20 years ago until we can sell the remaining capital ($7B) to braindead retail investors for 10x it's value.<p>The company only has a year and a half of runway left, so we have to move quick.
I'm seriously considering dumping Uber after they charged me for a ride pass while my app was neither open nor was there even a ride pass available for purchase in my area at the time. Most of my friends are moving back to lyft at this point to be honest.
I mean, what else would they do? They want to maximize their returns so the most important part of the mission will be to clean up public and financial image.<p>I've been through this with other companies preparing for IPO.