I am a developer and newbie to Marketing/Sales terminology, I would like to get domain knowledge of CRM as I am planning to work on EspoCRM or Microsoft Dynamics 365. I have tried google and youtube videos but they are not satisfactory!
Can anyone please help me with any of the following?
1) What is a Lead?
2) What is a Prospect?
3) What is an Opportunity?
4) What are the role of the Marketing & the Sales team and when/where do they interact with CRM?
5) Which terms of Marketing or Sales I should be aware of?
6) How does an organization utilize a CRM (case study)
7) How does Lead>Prospect>Sales flow work?<p>Thanks for the assistance and apologies if the question is very naive!