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Open-plan office is the worst. Why can't we kill it?

107 pointsby zzanerabout 6 years ago

30 comments

florenabout 6 years ago
At my previous employer, I worked in an office with real walls and a real solid wood door, in a cubicle with a sliding plastic door, in a cubicle with no door, and in a couple of larger open areas with between zero and three other people sharing the space. The real office was by far the best, but having a cubicle with a couple cabinets and a sliding door was almost as good.<p>I&#x27;ve experienced an &quot;open plan&quot; setup that worked; we based the setup on Bell Labs&#x27; Unix Room after visiting them. The Unix Room model is actually great, but it&#x27;s different from your standard open-plan setup:<p>* People in the Unix Room seemed to be largely working on either individual projects or projects involving only a few others.<p>* The room itself was not actually very big, so you couldn&#x27;t jam too many people in there<p>* Workspace was pretty generous, you weren&#x27;t expected to tuck your elbows in lest you rub up against your neighbor<p>* Everyone in the Unix Room also had their own private office with a door, which I think was the key to success.<p>The last point is the biggest challenge: implementing a good open-plan workspace is going to require even more space than a traditional cube farm.<p>Edit: I work from home now, in a shed in the back yard. It&#x27;s the size of a nice office, has doors and windows, and if I decide to work with the door open I get fresh air and birds chirping :)
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wlesieutreabout 6 years ago
Because it&#x27;s cheap. Less walls to build, more employees packed on to a floor.<p>Do you lose more money than you&#x27;re saving due to decreased productivity? Maybe. But that&#x27;s hard to prove, and &quot;This office proposal is $X million cheaper because we can lease three fewer floors&quot; is very straightforward.
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clraabout 6 years ago
This article nails it:<p>&gt; <i>Open offices clearly suck. So why are you (most likely) still working in one? Behind all the fluff, there is a simple explanation: they save insane amounts of money.</i><p>In the beginning, there was a lot of talk about open offices producing more collaborative environments, and I&#x27;m willing to give this charitable credence and believe that some people might really have thought that at the time. It was an emerging idea and the complete ramifications were not really understood.<p>These days though, I don&#x27;t think anyone ingenuous would defend that idea anymore — it&#x27;s all about money, and this is doubly so in dense tech hot spots like San Francisco where real estate commands a huge premium.<p>My large company is entirely open office, and has even been known to downsize standard desk size in order to get more of them into the same area. It&#x27;s annoying, and there&#x27;s no question that it creates a large productivity tax (desks are packed tightly enough that even a small group of people having a conversation at normal voice levels three rows over is pretty disrupting), but it mostly works, and giving everyone their own office in our central location would be pretty much financially infeasible. You learn to start working around it as best you can with sound insulating headphones, working from home where possible, or even reserving the occasional meeting room when you can.<p>I find some comedy in the fact that my parent&#x27;s generation used to complain non-stop about being ousted form their offices and into cubicle farms. These days, my generation would kill for cubicles. Even a couple drawers to store a few personal items are a fantasy at this point.
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howard941about 6 years ago
&gt; Treat your office like a library, not a kitchen.<p>A VP at my fast growing and profitable Fortune 500 publicly ridiculed my proposal to let our smallish engineering team geek in empty, unused offices in the building, on grounds that the office was <i>not</i> a library. He was kicked upstairs and to another division, bless him.
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paddy_mabout 6 years ago
I used to have a drive that required an hour drive each way in and out of Manhattan. When I arrived at the building, I shared a room with two other engineers who were team mates. I had so much energy after a day of work in that environment, including the drive, than I did at a regular NYC open office. Open office&#x27;s suck energy through distraction.<p>I have basically given up on finding a job that would give me an office with a door that closes. I think it&#x27;s much more likely that I could find a remote job. If I ask for an onsite office I would basically be laughed at or thought of as a prima donna.
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saberienceabout 6 years ago
Every time this topic comes up there are a bunch of HN people saying open-plan is &quot;clearly the worst&quot; and that they want cubicles back. Note: this is hardly scientific. It&#x27;s just your personal anecdote, ok, you don&#x27;t like being around many other people and would prefer a cubicle or private office. That&#x27;s fine.<p>However, don&#x27;t discount the fact that other people exist that, gasp, actually like open-plan offices. Like myself! I&#x27;m one of those more sociable engineer types and I love the open plan bullpen at my current company, I love the bantering and conversations we have there, and I love that due to our social nature we have built a really cohesive TEAM that likes each other and supports each other. The atmosphere, friendliness, and fun, simply wouldn&#x27;t be as great if we were all in cubicles or separate offices.<p>So now you have my anecdote too, which is of course not science. But I know there are plenty of others like me (unless I&#x27;m some sort of engineer unique snowflake out of the millions out there, which seems unlikely).<p>Instead of simply condemning &quot;open-plan&quot; as the &quot;worst,&quot; why not try and understand why it works and helps some people and teams and why some others don&#x27;t seem to like it. Maybe it&#x27;s personality dependent, maybe it depends on the exact size of the open-plan area, there are hundreds of other factors that could make a difference here.
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rdtscabout 6 years ago
&gt; Behind all the fluff, there is a simple explanation: they save insane amounts of money.<p>Yes pretty much. It&#x27;s disappointing that companies cannot be honest with their employees and just say that simply. People can understand price per sq. foot, it&#x27;s not inverting binary trees or building rockets.<p>But when they are told stuff like &quot;We can _all_ collaborate better! Look at all this (busy) work happening!&quot;. It insults people&#x27;s intelligence. It&#x27;s like giving a kid who doesn&#x27;t like potatoes, carrots and telling them they are just orange potatoes. Yes, I have tried that with my 2 year old and it works great. But doing it with engineers who you trust to build your product is just crazy.
clarryabout 6 years ago
I&#x27;m <i>so</i> glad to have a remote position. Less distraction than any office I&#x27;ve ever been to. And much more cozy, because I can choose exactly how to furnish my own space.<p>It&#x27;s such a massive perk I have no second thoughts about turning down jobs with a considerably higher salary. It helps that commute time and expenses are <i>zero.</i> Commute is essentially unpaid, unproductive labour; it&#x27;s not your free time, it&#x27;s something you do for the sake of your employer, and you don&#x27;t get anything done except translate your corpse.
carimuraabout 6 years ago
It&#x27;s not just price.<p>Think about how trends evolve over time and how long it takes larger companies to &quot;catch up&quot;. The planning&#x2F;facilities groups are still high-fiveing from the major work it took to spin up open layouts, ignoring the growing evidence that it was the wrong direction.<p>And completely opening and shoving people in like cattle is <i>way</i> easier than &quot;well-planned open&quot; (as mentioned in other comments), or even closed offices.<p>They&#x27;re not about to embark on an expensive complicated project until it&#x27;s unavoidable.<p>Will be years if ever.
hmottestadabout 6 years ago
I have my own office. Very happy with this! Everyone where I work has an office, so not that special here.<p>Where I worked before I fought tooth and nail to get an office, by the time I was leaving I had the smallest office in the building crammed in with 2 others, while other (non-developers) had offices twice as big all for themselves.<p>Management wanted to cram 10 people into an office space the size of the office for the boss. HR put a stop to that plan luckily.
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dwyningsabout 6 years ago
We just closed a lease on a new space where every employee will have their own office. Definitely atypical in Silicon Valley, which meant that buildings with a lot of build out are less desirable. That made it easier to negotiate the price.
cestithabout 6 years ago
My employer has the opposite of an open office plan after moving from our old location to our current one a few years ago.<p>Tech support has a cubicle layout, but they are big cubes and assigned to each person. There&#x27;s no sharing even across shifts.<p>In other departments, each team has a &quot;pod&quot;. You enter through a swinging door from the hallway into the pod. Inside, you find a conference room with conference table, whiteboard, and TV for shared viewing of code, project boards, or presentations. Around the conference room are individual offices, up to ten or so of them, mostly with sliding doors. A few offices have swinging doors. The offices are big enough for a desk, filing cabinet, bookcase, and a visitor&#x27;s chair or a small couch&#x2F;futon. Not every office is on the outside of the building, but they all have windows at the top to get at least some reflected natural daylight.<p>There are bigger conference rooms for bigger meetings, but a team can meet whenever without going searching for a room. They can have a hack session together or pair program right there in the pod. There&#x27;s a break room on each floor. Besides drinks and snacks, the break rooms have power outlets, bar-style seating counters, tables, chairs for both heights, and great wifi coverage for anyone who wants to work in a more open environment or catch more hallway chatter.<p>Yes, the company had to expressly ask the architects for this layout. Yes, the architects originally thought our management was crazy. From what I&#x27;ve heard now the architecture firm has office pods and promotes the idea for their other clients.<p>Management also specified mostly redundant hospital-grade air handling systems that turn over the air in the building several times per day. We get not just minimum and maximum temperatures and humidity monitored and handled, but oxygen&#x2F;carbon dioxide balance, too. There&#x27;s no more drowsy afternoon mental fog from a literal lack of oxygen which many offices suffer.<p>The last time I interviewed with some Bay area companies, they tried to convince me that there are enough conference rooms to just duck into to get some peace and quiet. That, I think, defeats whatever purpose beyond being cheap that open offices are supposed to serve. I also think if you have enough extra rooms that are never booked that people can do this, you might as well put teams in those rooms instead of in a corral.
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mrhandyabout 6 years ago
This is painfully relatable... Marketing and sales teams don&#x27;t seem to mind much but as a developer I once had to quit a job because of this.
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DigiMortalabout 6 years ago
Ideally, high ceilings and light are great. A hybrid office type is the best. Offering several different work areas has most advantages.<p>I like to think of my college library, areas open and no noise restrictions. Other areas closed off&#x2F;private for hard focus. Some private rooms for group meetings, private rooms for individual work.<p>Mobile technology has been a great thing, offering all that extra flexibility
root_axisabout 6 years ago
I find the open office preferable to a cubicle farm. Most cubicle setups don&#x27;t offer much in the way of privacy, especially with regard to noise and conversation, but they are dreary and soul-draining to look upon. Obviously a private office for teams or individuals is ideal, but if it&#x27;s between open office and cubicles, I&#x27;ll pick the open office every time.
ionforceabout 6 years ago
As with all questions like this, it&#x27;s a fundamental misunderstanding of what this is optimizing for. It&#x27;s only &quot;the worst&quot; from one perspective. But it is optimal for another.<p>The tension is not realizing that difference.
notjustanymikeabout 6 years ago
At least in NYC, it&#x27;s because of rent.
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MR4Dabout 6 years ago
Great photo at the top. Replace the computer monitors in the photo with sewing machines, and you have my perfect idea of a sweatshop.<p>No wonder I quit and started my own firm. I get hives just thinking about that.
rb808about 6 years ago
One thing I do like about working in a hot desk environment is that its easy for people to move around regularly. Its nice to mix groups of people, work close with those your current project is with and even mix up your day.<p>One problem with offices is that it gets territorial. People get their office then its really difficult to move. Some offices have a better view or more&#x2F;less sun. Do you take turns or goes to most experienced or senior person on the team? It becomes political and ripe for stupid games.
stuntabout 6 years ago
For the same reason why airlines are giving you less and less leg room. Unfortunately, we sacrifice comfort for the sake of cost.
souprockabout 6 years ago
What should I call my situation? There are 2 people in a room with a door-free opening. It&#x27;s probably 11x13 feet. It has drywall and a high drop-ceiling. There are a bunch of similar areas all off of a hallway.<p>It&#x27;s kind of the degenerate transition point between open-plan and a traditional office.
jiveturkeyabout 6 years ago
I am so tired of this article. As far as HN goes, this is the new bi-weekly &#x27;should I work at a startup?&#x27; post. As far as the general blogosphere (that&#x27;s still a thing, yes?) goes, it&#x27;s the latest click attractor.<p>We all know by now why open-plan offices dominate. Cost. We don&#x27;t need to belabor the point.<p>This specific article is particularly annoying:<p>&gt; The reasoning behind the idea of an open office is simple and makes sense in theory: fewer physical barriers – more communication and collaboration.<p>The author knows damn well that isn&#x27;t the case. The way he presents this false statement is annoying af. It&#x27;s not setup as a false assumption to be torn down (which he proceeds to do), it&#x27;s setup as an actually true statement. It&#x27;s insulting to the reader because, nobody is so misinformed at this point in the game.<p>He then goes on to speak from a position of authority on the history of the open office plan, which of course he gets wrong. Wilkinson didn&#x27;t create an open office for Google, he created glass-walled cubes.
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foxfiredabout 6 years ago
Office Space made me hate cubicles. Open-plan made me appreciate cubicles.
NoblePubliusabout 6 years ago
Because real estate is expensive and your boss is cheap.
organsnyderabout 6 years ago
Employee per square foot is an easier metric to quantify than knowledge worker happiness and productivity.
georgewsingerabout 6 years ago
Because maximizing local task performance ≠ maximizing group task performance.
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Kiroabout 6 years ago
I feel like I&#x27;m the only one who likes open-plan offices.
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deltamidwayabout 6 years ago
Because it is the cheapest...
jordacheabout 6 years ago
it&#x27;s all anecdotal opinions
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mrobabout 6 years ago
I think the real reason is that the bosses like watching all their subordinates at once. They can see that nobody is slacking (or at least everybody is pretending not to, which signals social submission almost as well), and enjoy the feeling of power. Productivity statistics don&#x27;t produce the same feeling, partly because they&#x27;re too abstract, and partly because they&#x27;re evidence of submission to the organization as a whole, not to the boss personally.
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