1-2 weeks for the service is brutal and effectively means a lot of batteries will not be replaced.<p>You'd really need a loaner for that, and to spend some extra time to set it up (and later to clear it out and return it).<p>I think they need to figure out how to turn these things around a lot faster at least in the great majority of cases.
<p><pre><code> The serial number you entered may be eligible for this
program. Please choose one of the service options below.
Choose one of the service options below to have your
battery replaced. In all cases, your device will be
sent to an Apple Repair Center for service. Your MacBook Pro
will be examined prior to any service to verify that it is
eligible for this program. Service may take 1-2 weeks.
</code></pre>
It doesn't even tell me if my computer is actually affected, just to lose my work computer for up to two weeks, when it might not even be eligible for replacement.
This is possibly what triggered it - MBP in flames: <a href="https://twitter.com/whitepanda/status/1133847982317723648" rel="nofollow">https://twitter.com/whitepanda/status/1133847982317723648</a>
> Customer safety is always Apple's top priority, and we have voluntarily decided to replace affected batteries, free of charge.<p>Cool!<p>> Service may take 1-2 weeks.<p>Wait, what?
Seriously? Nobody points out the obvious "don't fucking glue batteries into laptops it's a stupid idea?"
Instead everyone complains about the long processing times? That time should have been the time it takes the clerk to reach under the counter for your new battery pack!
The UX on that site is horrible. I put in my serial number and a bunch of red text appears.<p>> The serial number you entered is not eligible under this program<p>Is that supposed to be a bad thing? Why is that red? Would it be happy green text if I needed to stop using my laptop right now and send it in?
Related: Here's last year's 13-inch MacBook Pro (non Touch Bar) Battery Replacement Program:<p><a href="https://www.apple.com/support/13inch-macbookpro-battery-replacement/" rel="nofollow">https://www.apple.com/support/13inch-macbookpro-battery-repl...</a><p><i>The program covers affected MacBook Pro models for 5 years after the first retail sale of the unit.</i>
Honestly the worst thing about it is that you have to manually check to see if your battery is affected. A proactive email might be better than telling people to enter their serial on a site to check.
I have the 2016 15" MacBook Pro model and the battery won't take a charge. I have to keep it always plugged in. Apparently I'm not in this recall.<p>It is a total bummer because it takes Apple 3-5 days to fix this. The batter has 476 cycles on it and Apple rates it at 1000.
I have a MacBook Pro Mid-2015, bought in 2015 and had (a) swollen battery (b) green pixel on screen (c) bad sectors on SSD, in early 2017 - that's just 1.5 years. Got everything replaced after under Apple Care in late 2017 as they wouldn't acknowledge all the faults so it took multiple visits and having to wait for things to get worse. The repair took ~15-16 days too, since that's how it goes in third world and I had to arrange a backup for work.<p>Now I have the swollen battery again, but Apple Care has expired and I have to shell out $500-750 (quotes from different authorized partners) and have to arrange a backup for another 2 weeks.<p>I wonder if they dump low quality hardware for the third world or is it really that bad globally. Two of my friends have also had the battery issues, though none with display or SSD.<p>Unfortunately, it seems like I don't qualify for this recall program (as it's from July 2015), but I am sure they have had battery issues all over. Batteries failing in 1.5 years with just 40-50 cycles is not okay.
My 2015 MBP battery ballooned up about 6 months ago. I just bought a replacement battery and swapped it out myself. Looks like my serial is included in the recall, guessing they won't touch it anymore though..
Yeah, and what if I've already paid to have my bulging battery replaced?<p>Three months ago I did this, and the repair center charged me full price for the thing because Apple covered jack all.
> Our records show that your device has already been serviced as part of this Program.<p>Hmm... I bought a new Apple Macbook Pro via the Apple store. It was a MBP 2015 which I bought in 2017 (I didn't want the touchbar), but I find this particular message weird from Apple.<p>This is not a refurbished MBP, why is Apple treating why it is?
I bought mine in early 2015, before the start of their program. I entered the serial and it said it may be eligible. Is the form wrong or their date range wrong?
My mid-2017 15" MBP battery life is atrocious if I have 10 Chrome tabs open. Doesn't last more than 3-4 hours. Huge disappointment, but thankfully it's plugged in 95% of the time. Checked my serial number and it's not part of the recall but still got major quality issues.
I have that exact model, website says it's not eligible and/or already fixed. Manufacture date is listed as 8 May 2015, 84% health at 615 cycles. Still not feeling very reassured, though.
I bought a refurb i7, 16GB in summer 2016 that site says the has already been serviced. Too bad because I really need a battery replacement and I'm otherwise completely happy with the computer.
I have this exact MBP 2015 model and my battery is in the process of dying. It has about 45 minutes of usage from full charge to zero.<p>Looking forward to a free replacement ;)