First time that I read about this scary Australian backdoor stuff. As a (very happy) client of Fastmail, I regret to have to look for other options.<p>Are Australian legislators really that clueless? There seems to be a very strong incentive against making business with Australian companies.
Here is our discussion of fastmail vs. protonmail from 3 months ago: <a href="https://news.ycombinator.com/item?id=19372882" rel="nofollow">https://news.ycombinator.com/item?id=19372882</a>
I know there's always the discussion when a new design comes around and everyone complains but I actually thought the old one looked way better and unique. The new one feels like a generic startup landing page.
A few weeks ago they canceled my Paypal payment subscription due to "technical reasons" and now it seems like only credit card payments are available anymore.<p>This is a little scary because credit cards are not that common here in Europe and having such sudden changes it not confidence-building.<p>Luckily, I use my own domain and if Fastmail turns too unreliable, I can just switch to an other provider and point my DNS entries over to them.
I have been looking at a number of the providers in SaaS consumer email including Proton, Tutanota, Soverin, Fastmail, etc.<p>It is striking how both Soverin and now Fastmail have a breezy abstract style with colorful illustrations. While the other providers feel like VPS hosting landing pages or enterprise sales pages.<p>I wonder if the consumer focused brand of Fastmail and Soverin is aspirational or where their customer base actually is.
"You can rely on Fastmail for service and support, and trust that your personal information is protected."<p>Not if I get into a dragnet by Australian security services.<p>Wanted to get away from Gmail. Evaluated Fastmail, Protonmail, Mailbox.org and Posteo. Posteo went out because it doesn't do custom domains on principle, Protonmail went out because search is an issue with encrypted mails at rest. I'm not using Email for something that is illegal (journalism, opposition, ...) in my country, so encryption at rest has only minor impact on my decision. Fastmail looked nice with features but keeping my mail in the EU weighted more. Now that I no longer run a large website, I like the GDPR ;-)<p>In the end migrated to Mailbox.org on my own domain, went smoothly and I'm quite happy now.<p>Minor gripe: I wish Mailbox.org would understand IMAP is an API like every other API and provide unique API keys for applications (like GMail does).
Considering the amount of changes this article is extremely light on details.<p>Does "new website" mean marketing website or a redesigned web based mail app? I'm assuming this is just marketing/branding changes given it's written by a marketing person.