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“Amazon’s choice” recommends fraudulent listing

31 pointsby brycedalmost 6 years ago

8 comments

jedimastertalmost 6 years ago
Two interesting things from this, I think:<p>1. This goes a long way to show that there isn&#x27;t probably zero human interaction with the &quot;Amazon&#x27;s Choice&quot; listings and that it&#x27;s completely algorithmic.<p>2. Making fraudulent listings on Amazon is extremely effective. So effective that it can be sent to the top of the charts.<p>My question is this: even if the listing gets removed, I&#x27;m sure it&#x27;s been up long enough to make an insane amount of money, probably far more than they paid for the review-bots or the stock (if they even sell the correct thing). If they get the listing removed and &quot;banned,&quot; what&#x27;s to stop them from making another shell corp and doing it all again? What&#x27;s the barrier for entry for fraudulent listings?<p>Tangentially related, if &quot;Amazon&#x27;s Choice&quot; is based on reviews and popularity, what stops it from becoming an echo chamber? Age of product doesn&#x27;t seem like a good factor, nor time spent in the amazon choice spot.
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rfwhytealmost 6 years ago
Amazon desperately needs to fix their completely broken third-party marketplace. There are entire categories of products I simply won&#x27;t buy from Amazon as its near impossible to find anything that even approximates an authentic listing with genuine reviews. Yet Amazon does nothing. Amazon genuinely doesn&#x27;t care that their customers are regularly getting ripped off, given they get their cut regardless.<p>The depressing thing is that there&#x27;s probably some Amazon employee sitting at a desk in Seattle or somewhere, who keeps a meticulous model that tracks and compares their losses from returns on fraudulent listings vs. what it would cost them in effort and what they&#x27;d lose in commissions from actually doing something about the issue, and Amazon execs have basically decided that since they&#x27;re making more money from running a marketplace that enables fraud, its somehow justified to continue enabling fraud.<p>Its basically the same situation as that Ford Pinto case from the 80s where Ford used a cost-benefit analysis to decide that it would be cheaper to settle cases where people were injured or died as a result of a faulty fuel-system, rather than redesign said system.<p>Hopefully at some point another marketplace with much higher standards and far greater customer protections will emerge and eat into Amazon&#x27;s market share forcing them to take the issue seriously.
brycedalmost 6 years ago
1600 reviews, almost a perfect rating. The reviews and questions are about other products like a bread machine. I reviewed the product as 1-star but my review doesn’t show up. I reported this listing to amazon several days ago but it remains.
avensecalmost 6 years ago
Webcache since it is now removed. You can still see the strange reviews, but this cache does not have the &quot;Amazon&#x27;s choice&quot; label.<p><a href="https:&#x2F;&#x2F;webcache.googleusercontent.com&#x2F;search?q=cache:HeZP55iEDpAJ:https:&#x2F;&#x2F;www.amazon.com&#x2F;Adapter-Compatible-Splitter-Headphone-Charger&#x2F;dp&#x2F;B07T8LGWQ5+&amp;cd=1&amp;hl=en&amp;ct=clnk&amp;gl=us" rel="nofollow">https:&#x2F;&#x2F;webcache.googleusercontent.com&#x2F;search?q=cache:HeZP55...</a>
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mox1almost 6 years ago
This actually sums up a lot of the problems with amazon in one nice little listing.<p>Edit:<p>This is actually more fun: <a href="https:&#x2F;&#x2F;www.amazon.com&#x2F;stores&#x2F;node&#x2F;13968870011?_encoding=UTF8&amp;field-lbr_brands_browse-bin=my-handy-design&amp;ref_=bl_dp_s_web_13968870011" rel="nofollow">https:&#x2F;&#x2F;www.amazon.com&#x2F;stores&#x2F;node&#x2F;13968870011?_encoding=UTF...</a><p>All of the product have either 5 stars with hundreds of reviews or 0-1 starts with tens of reviews...
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sp332almost 6 years ago
Did they just copy 5-star reviews from other products verbatim? Or do they keep updating this listing and changing the product for sale entirely?
izzydataalmost 6 years ago
Amazon is such a mess. Do they have any incentive to punish abusers and prevent this from continuing?
erikeriksonalmost 6 years ago
PoC exploit of &quot;Amazon&#x27;s Choice&quot; algorithm?