I wonder about the business model. This isn't win-win - the courier companies lose. It would be better for them if you didn't exist. Presumably they remain competitive by passing the savings from unclaimed losses on to their customers in their pricing. So the more successful you are, the worse it is for their margins and/or for general courier pricing; yet your income relies on their existence and the current difficulty of getting a claim through.<p>Will this cause you problems? Will your success cause the pain that you are solving to disappear, thus putting you out of business? Do you have arrangements with them, and permission to scrape their site / use their API on your customers' behalf?
I am a grasshopper customer and met Hauser a few years ago. That guy is the real deal. If he is involved in this, then sign me up. The grasshopper service is great and Hauser is incredible. FedEx and UPS guaranty on-time delivery but they make it nearly impossible to actually get a refund -- their guaranty is a bit of an overstatement. If PackageFox can make this process easier and do the work to recover $$, then I don't know why eeveryone wouldn't sign up.
Sounds pretty cool... not sure about the 50% cut of refunds though! Sure, it might not add up to a lot in the long run, especially if you don't have too many late packages. But at first glance, seeing that they take 50% of the money they claim they help you earn would be a INSTANT turn-off for me, regardless of how the numbers actually add up.
David Hauser, Co-Founder of Chargify and Grasshopper is listed as one of the two founders of PackageFox. This might be super beneficial for ecommerce startups if the service works the way it is stated.