>The drivers for third-party delivery services have deeper gripes, according to the research. Their top complaint, shared by 60% of that community, is getting a lousy tip or no gratuity at all.<p>So maybe ... they should be getting paid a fair wage then? If literally our only human interaction is you handing over a box, what am I tipping for?
I don't get delivery anymore unless it's first-party, which is becoming more and more rare as time goes on. I don't need to worry about tipping cash vs credit card/app, people eating my food, delivery time, etc. If the restaurant has an employee delivering food, it's a much better experience overall.<p>I've never had any issues with getting pizza delivered, but every single time I use a third party service the food is late, cold, and has 12 different service fees attached (as well as tip).
Why not grab a bite when being paid next to nothing? Not too surprising, and rather practical thinking - since this way one can safe on expenses for food.<p>Containers should be sealed - I always found it interesting that that isn't the case anywhere.
Quote: "They also readily cited service snafus. Thirty-four percent of respondents said they’d experienced a driver refusing to leave his or her car to hand over the meal. Twenty-nine percent said a driver refused to walk all the way to their door for the delivery. Nearly 1 in 5 (17%) reported that a driver had dropped the food at the door and left, without any interaction. "<p>And that's why I never pay in advance. Pay when delivered, to the delivering person, receive the receipt and done. And on expensive orders I test what I get before I pay. Usually this annoys the deliverer but I follow with : "Either you get this back and I will complain about you to your boss or stick around for 5 minutes and you get a tip". I don't mind tipping delivery persons, and on food I do like 5%, which is very much in my country and I can see their eyes lit. Sometime I get the same driver on my door several times in a row, apparently tipping is rare hence they make sure they get my order.
Eating aka touching my food? off limits! period. Health & safety.<p>late I can stand - I have a microwave. I Order items that can be.<p>Do I need it? Most definitely - Especially when I hurt.<p>Gripes? impatient knocking. give me a min or two to get to the door. It helps if I can hear them coming up my walk / GPS track helps but it is sometimes not available or 5min old. see previous reason.<p>Deliver to the door. required. period. I have left feedback to the third party delivery sites to add SMS messaging to the driver apps so they can beep me when they arrive (and keep privacy).<p>I do quite hate having to tip before performance.<p>I have only had one non-delivery, and one missing items. On the missing item delivery, saw the driver goto a separate location entirely (GPS) before they dropped off my order. - out of about 60 orders.
Nothing would be surprising about this. Pretty standard practice since food delivery was established. Though if an algorithm is washing out any benefit of tips, I would not be surprised if said drivers might be helping themselves more to compensate for the resulting march of lower wages. I suggest giving tips in cash.