This is incredibly annoying. Whilst I don’t really agree with tipping, it’s a strongly ingrained cultural norm in the US, and what I <i>really</i> don’t agree with is lying to your customers. I made a DoorDash order just a few minutes ago and it was the first time I had tipped cash to a delivery driver. The driver seemed to be pretty pleased. I’d use an alternative delivery service but I’m not sure which to use, and none of them seem to have the market penetration doordash has here in the NW.
It would be honest for them to simply remove tipping from their app. You don’t tip the UPS guy who delivers packages, why should the social consensus be to tip the DoorDash guy who also delivers packages. Pay them more to make up for it.
How is this not wage theft?<p>It's been a very long time since I've waited tables, but a company keeping tips in this way is (or at least was) in serious violation of US labor laws.
Tip cash.<p>What, you can't be bothered? It's a faff?<p>Someone's job is to cart shit around the city, for you. To literally be your bitch.<p>Step up.