YouTube is the only Google service I use and this news just brings to the fore why we need a viable alternative. I understand mistakes happen and when they do there needs to be a process to get things ironed out. Instead, the people who are making tons of money for Google are told to pound sand - and they wonder why people are starting to revolt against Big Tech.
Google has built its businesses with the assumption that software can do what other companies use humans for (customer service, moderating communities, recommendations, etc.)<p>They're right in some cases, but they dive so shallowly that their implementation is awful compared to competitors (e.g. Play Music's recommendations vs. Spotify's).<p>The cases where they're wrong, like this debacle, should make them sober up and build a human organization until machines catch up, but of course they won't because they don't believe anyone can compete with them.