Looking for best practices and ways to collect customer feedback for a consumer-esque B2B software product. The channels are:
1. in-app feedback
2. social media feedback like tweets
3. sales calls
4. customer support calls/messages/emails
5. internal team feedback<p>As a PM, I need to figure out our product roadmap and right now I'm using a spreadsheet where I pull feedback from all these disparate channels. Was wondering if anyone had success with tools out there?