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Ask HN: Why is the current user verification process so bad?

3 pointsby ra5over 5 years ago
Story: so I tried to login to my bank account via selenium just _once_. After being unsuccessful, I go back to login as normal, and have to change my entire password and verify my account via email.<p>But that&#x27;s just my bank.<p>Accessing Linkedin on a different computer? Gonna need to dig out your old email address password to get the code from that account verification email they just sent.<p>And god absolutely forbid you should be accessing a Google service from a different&#x2F;unfamiliar machine. If you don&#x27;t have a number on file with them (lol), or haven&#x27;t updated your recovery email in a while, you&#x27;re legit locked out.<p>Granted this is a bit of a rant, but why on earth is account verification in this, the year 2020 just such a paranoid, terrible user experience where every company takes an uncreative, heavy-handed approach to identity verification?

4 comments

woofcatover 5 years ago
What solution would you advise banks take when you login from an unfamiliar location?<p>I think we&#x27;ve had to too lax for too long.
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buboardover 5 years ago
I dont mind a bank, but facecook? The site where people gossip about their travels wants me to download their 500MB app on my phone to verify me in order to post a silly picture on my game’s page. Twitter just banned my crypto-prices bot for the third time. I m not giving them my number again. I give up, this is sillyness, and i notice growing resentment from people too.
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thebrainover 5 years ago
I think everything you&#x27;re complaining about is a good thing to be honest.
duxupover 5 years ago
For a bank. I really don&#x27;t mind that level of security.