Darn it!!! It was only a few days ago that I came across a <i>very</i> helpful post somewhere, made by a startup where they gave a reasonably detailed account of all the third-party tools/services they're using; and I'm pretty sure CRM was one of those.<p>I also think either the startup, or the CRM company, or both are funded by YC so I guess I must have found that post through YC/HN only.<p>The problem is, I can't locate it now :-( Sorry, pal, I'll keep looking and post it here if/when I find it, unless someone else beats me to it.